Mary Jo Laughlin
Niagara Falls,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Call Center/scheduling
Fichte, Endl & Elmer Eyecare
Amherst, New York
11.2017 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 50 calls, emails and faxes per day, addressing patient inquiries, solving problems and providing product information.
Finance
Thermofisher Scientific
Grand Island, NY
06.1992 - 10.2016
- Managed regular finance tracking for numerous medical facilities.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations
Education
Business
Kelley Business Institute
Niagara Falls NY06.1982
Skills
- Patient Satisfaction
- Patient Privacy
- Continuous Quality Improvement (CQI)
- Data Accuracy
Timeline
Call Center/scheduling
Fichte, Endl & Elmer Eyecare
11.2017 - Current
Finance
Thermofisher Scientific
06.1992 - 10.2016
Business
Kelley Business Institute
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