Catherine Chils

● Collaborate with the team and management to identify areas for improvement, propose solutions, and contribute to the overall success of the Implant Sales Center

●Answer incoming calls and make outbound calls for the Dental Implant Hotline on behalf of multiple dental offices.

● Maintain comprehensive records of all conversations and interactions in our call center database, ensuring accurate and up-to-date information Collaboration and Improvement.
● Utilize our Lead Management Software (CRM) to track, contact, and text leads, ensuring prompt follow-up and effective lead management

● Manage all Spanish Leads for all dental offices, and maintain that department to its top tier as the lead representative.
● Screen potential patients to determine their qualification for dental implant procedures
● Schedule appointments for interested patients
● Professionally represent Microsite Health and our clients, adhering to established.
● Identify customer needs, clarify information, conduct research when necessary, and
provide suitable solutions or alternatives
● Build sustainable relationships with potential patients by going the extra mile to ensure
their satisfaction and engagement

• Leverage excellent communication by providing information on membership fees, policies, processes, benefits, products, and services to patients.
• Provided excellent customer service to members and guests by responding promptly to inquiries and resolving any complaints or issues.
• Created monthly reports detailing the performance of membership services initiatives.
• Trained new staff on proper procedures for handling member accounts and services requests.
• Coordinated special events, activities, and promotions in order to increase membership engagement.

• Set up lighting equipment and adjust camera settings to capture desired images.
• Edit photos using Adobe Photoshop and other software applications.
• Maintain photography equipment including cameras, lenses, lighting gear, tripods in its top tier.
• Advise on appropriate poses, props, and backgrounds for each shot taken.
• Train assistants on proper use of photography equipment and techniques used in the industry.
• Edit pictures to fit the proper requirement of customer.
• Set up and conduct picture day as the main direct contact and photographer for schools.

• Leveraged excellent communications skills to effectively handle multiple tasks while simultaneously directing employees and children.
• Developed and implemented safety protocols for all activities.
• Scheduled staff members, volunteers and resources for summer camp programs.
• Facilitated communication between parents, staff members, volunteers, and other stakeholders.