MaryJo Machiela
Frankfort
Summary
Experienced in cash handling and point-of-sale operations with a focus on customer satisfaction. Skilled in conflict resolution and employee training, leading to improved service quality and team effectiveness. Achievements include measurable increases in customer retention and satisfaction rates.
Overview
6
6
years of professional experience
Work History
Main Cage Cashier
Crystal shores casino
Benzonia
03.2025 - 12.2025
- Processed cash transactions for gaming activities and customer services.
- Maintained accurate cash drawer balances throughout shifts.
- Trained new staff on cash register operations and customer service standards.
- Managed customer inquiries and resolved issues promptly and efficiently.
- Monitored security measures to prevent fraud and theft incidents.
Assistant Manager
Family Dollar
Benzonia
12.2024 - 06.2025
- Coordinated daily store operations and employee schedules to support efficient workflow.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit payments accurately and responsibly.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly, boosting customer satisfaction and loyalty.
- Maintained cleanliness and organization of the checkout area consistently.
- Restocked merchandise to ensure product availability for customers. and ensured shelves were filled during shifts.
Manager in Training
Blarney Castle Oil and Propane
Manistee
08.2023 - 12.2024
- Supervised daily operations in fuel delivery and customer service.
- Trained new employees on safety protocols and operational procedures.
- Monitored compliance with safety standards and regulations.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted in managing inventory levels for propane and oil products.
Assistant Manager
Family Dollar
Manistee
11.2022 - 08.2023
- Assisted in managing daily store operations and employee schedules.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on store policies and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Processed customer transactions accurately using point-of-sale systems.
- Ensured inventory levels were maintained and organized on the sales floor.
- Monitored store cleanliness and safety compliance throughout the day.
Prep Line Cook
Buckley Roadside Bar
Buckley
01.2020 - 12.2021
- Prepared ingredients for daily menu items according to recipes and specifications.
- Prepared ingredients by washing, chopping, and measuring for menu items.
- Cooked meals in a fast-paced kitchen environment, ensuring quality and consistency.
- Maintained cleanliness and organization of kitchen tools and workspaces throughout shifts.
- Maintained cleanliness of workstations and kitchen equipment throughout shifts.
- Organized inventory by labeling and storing food items properly in the kitchen.
- Ensured proper food storage and adherence to safety guidelines at all times.
Education
GED -
GED TESTING SERVICE Online
Manistee, MI03-2025
Skills
- Cash handling
- Cash handling procedures
- Cash transaction security
- Transaction efficiency
- Inventory management
- Customer service excellence
- Attention to detail
- Schedule management
- Problem solving
- Conflict resolution
- Team collaboration
Timeline
Main Cage Cashier
Crystal shores casino
03.2025 - 12.2025
Assistant Manager
Family Dollar
12.2024 - 06.2025
Manager in Training
Blarney Castle Oil and Propane
08.2023 - 12.2024
Assistant Manager
Family Dollar
11.2022 - 08.2023
Prep Line Cook
Buckley Roadside Bar
01.2020 - 12.2021
GED -
GED TESTING SERVICE Online