MARY JO PENBERTH
Coaldale,PA
Summary
Dynamic Telephone Service Representative with a proven track record at Sundance Vacations, excelling in communication and problem-solving. Leveraged sales techniques to enhance client satisfaction and consistently met sales quotas. Demonstrated initiative and effective call management, ensuring clients felt valued while providing tailored solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
TSR (TELEPHONE SERVICE REPRESENTATIVE)
Sundance Vacations
Tamaqua, PA
10.2007 - 11.2024
- Managing of Inbound and Outbound Calls in a timely manner
- Answering Clients questions
- Identifying Customers' needs, clarify Information, research every issue and provide solutions
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Informing potential clients of ways to save money
- Following a script and sharing with manager how I personalized and if effective share with team
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High school graduate or equivalency certificate -
Panther Valley High School
Skills
- Communication
- Problem solving
- Sales techniques
- Multitasking and organization
- Call management
- Initiative
- Self-confidence
- Time Management
Certification
Diploma, The Boyd School of Travel - Pennsylvania, 02/01/91, 06/01/91
References
References are available upon request
Qualifications And Achievements
- Senior Telephone Service Rep Of the Year, 12/01/16
- Nearly 18 years experience in this profession with 1 Company
- Nominated 4 times for Senior Telephone Service Representative of the Year (STSR)
- Won the STSR of the Year Award 3 Times, 2014, 2015, 2016
- Nominated 3 Times for TSR of the year award
- Won TSR of the Year Award 1 Time, 2021
- Was Marketer of week and Month many times
- Was nominated 3 times and won once the Honesty and Integrity Award, 2012
Timeline
TSR (TELEPHONE SERVICE REPRESENTATIVE)
Sundance Vacations
10.2007 - 11.2024
High school graduate or equivalency certificate -
Panther Valley High School
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