Mary Joy Gamale
Sunrise,FL
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Spirit Halloween Superstore
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
Spirit Halloween Superstore
08.2023 - 11.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Manager I
HMSHost
02.2022 - 08.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Supervisor
HONEYBEE Foods Corporation
01.2021 - 02.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Local Assistant Manager
Cherry Hill Programs
10.2020 - 12.2020
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Store Assistant Manager
Spirit Halloween Super Store
08.2020 - 11.2020
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Operated POS system to process payments and provide receipts.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Department of Education
Philippines06.2006
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- Store operations
- Stock management
- Time Management
Timeline
Assistant Store Manager
Spirit Halloween Superstore
08.2024 - Current
Assistant Store Manager
Spirit Halloween Superstore
08.2023 - 11.2023
Manager I
HMSHost
02.2022 - 08.2023
Shift Supervisor
HONEYBEE Foods Corporation
01.2021 - 02.2022
Local Assistant Manager
Cherry Hill Programs
10.2020 - 12.2020
Store Assistant Manager
Spirit Halloween Super Store
08.2020 - 11.2020
High School Diploma -
Department of Education