Mary Karla Jomolca Alfonso
Miami,FL
Summary
Bilingual professional with 5+ years of experience in administrative support, customer service, and cultural education. Fluent in English and Spanish, with advanced knowledge of French. Highly adaptable, detail-oriented, and proactive, skilled in database management, client relationship building, and cross-functional collaboration. Proven ability to improve processes, enhance customer experiences, and support team objectives. Committed to continuous growth and learning.
Overview
11
11
years of professional experience
Work History
Customer Service Support
Grizzlyleads
11.2019 - 10.2024
- Built and maintained relationships with over 8, 000 real estate agents, improving customer satisfaction by 20%
- Resolved an average of 100 customer issues per week, achieving a 75% resolution rate within 24 hours
- Proactively identified and implemented process improvements, resulting in a 30% reduction in client complaints and a 45% increase in customer retention
- Provided excellent communication and support, contributing to a 25% increase in company reputation and growth
Data Manager and Museum Specialist
Junco Palace Museum
02.2014 - 09.2019
- Managed a database of over 20,000 artifacts, ensuring accurate record-keeping and efficient inventory processes
- Collaborated with 20+ museums across the province to coordinate interdepartmental operations and support artifact preservation
- Promoted museum events at provincial and national levels, resulting in a 15% increase in visitor attendance
- Delivered special engaging, bilingual tours to over 100 visitors per month, improving the overall visitor experience
- Designed and led educational programs for children, promoting intellectual, linguistic, and emotional growth, reaching around 600 children annually
- Received recognition for outstanding contributions to museology and educational initiatives
Education
Studies in French and English Languages -
University of Havana (UH)
Bachelor’s Degree - Education And English Language
University of Matanzas “Camilo Cienfuegos”
01-2023
Skills
- Microsoft Office Suite
- Database Management
- Record-keeping
- Strong Communication
- Interpersonal Skills
- Client Relationship Management
- Problem Solving
- Process Improvement
- Efficiency Optimization
- Team Collaboration
- Time Management
- Attention to Detail
- Accuracy in Administrative Tasks
- Knowledge in Museum Operations
- Inventory Management
- Artifact Preservation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Support
Grizzlyleads
11.2019 - 10.2024
Data Manager and Museum Specialist
Junco Palace Museum
02.2014 - 09.2019
Studies in French and English Languages -
University of Havana (UH)
Bachelor’s Degree - Education And English Language
University of Matanzas “Camilo Cienfuegos”
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