MARY KATE NOBLE
Chester Springs,PA
Summary
Motivated professional offering experience in all aspects of product development and support. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Small business owner with experience in operations management, business strategy and customer service.
Overview
6
6
years of professional experience
Work History
Customer Success Engagement Representative
West Pharmaceutical Services Inc
2023.10 - Current
- Works closely with Technical Customer Support and Sales Account Managers for business reviews, customer specific projects and supply chain meetings.
- Aligns with Technical Customer Support and Sales Account Managers for business reviews, customer specific projects, supply chain meetings.
- Provides open order reports, lead time reports(Power BI), forecasts, sales history (SAP).
- Assists in resolving invoicing discrepancies with internal AR.
- Proactively identifies potential issues and suggests potential opportunities.
- Manages a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Owner
Noble Endurance
2020.12 - Current
- Led product development from initial design conceptualization to manufacturing and final delivery to customers
- Prepared sketches and detailed drawings of designs and product ideas
- Researched modern product trends and adapted designs to match
- Conducted trend analysis to determine consumer demands, industry trends and forecasted sales
- Sourced product material suppliers and researched most cost-effective materials
- Worked successfully with overseas group to accomplish product goals and issues related to product
- Maintained Instagram and Facebook business pages with regular posts as well as advertisements
- Managed Amazon account from listing creation to overseeing PPC campaigns
- Designed website www.NobleEndurance.com using Shopify to showcase company product offerings
- Created listings and infographics on Amazon FBA.
Office Administrator
Pure Meridian
2017.12 - 2020.06
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output
- Processed financial documents, contracts, expense reports and invoices
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Coordinated staff scheduling to promote smooth office operations
- Developed and maintained website and ecommerce profile.
Education
Bachelor of Science in Marketing -
The Pennsylvania State University
University Park, PennsylvaniaSkills
- Planning & Organizing
- Active Listening
- Customer Relations
- Customer Service
- Critical Thinking
- Cost Reduction
- Administrative Management
- Sourcing
- Client Relationship Building
Timeline
Customer Success Engagement Representative
West Pharmaceutical Services Inc
2023.10 - Current
Owner
Noble Endurance
2020.12 - Current
Office Administrator
Pure Meridian
2017.12 - 2020.06
Bachelor of Science in Marketing -
The Pennsylvania State University
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