Mary Kathryn Payne
Chattanooga,TN
Summary
Experienced manager driving sales and prioritizing exceptional customer satisfaction. Implements innovative methods to optimize monetary and labor resources, reducing waste. Leads cross-functional teams to excel in production, sales, and customer relations. Emphasizes adherence to health and safety regulations and promotes clean, organized working environments.
Overview
24
24
years of professional experience
Work History
Sales Representative
Victory Home Remodeling Group
01.2023 - Current
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
Store Project Coach
Walmart
12.2021 - 12.2023
- Owns and has accountability for Realty execution projects by ensuring scope of work is completed; organizing project timelines
- Directing associates and vendors on processes and procedures and the review of new modular plans; planning merchandise placement based on modular requirements; advising on the assignment of additional staff to assist in ensuring company and facility goals are met; and ensuring merchandise is in-stock and displayed in a timely, accurate, and safe manner, equipment and fixtures are correctly installed and operational
- Directs associates, including third-party supervisors, on process and procedures for project execution
Key Employee (Manager), Trainer, and Head Wait
Carrabbas Italian Grill
05.2014 - 04.2020
- Fulfill a variety of management roles and hourly needs
- Responsible for guest satisfaction, safety of guests and employees, and financial goals
- Placing orders for food, alcohol, and repair and maintenance
- Ensured orders were checked in properly.
Area Manager
Performance Food Group
12.2017 - 10.2018
- Manages a geographic area and responsible for opening accounts and ensuring customer's needs are taken care of
- Responsible for independent restaurants and facilities
- Regularly call on your customers and potential customers
- All customer leads were driven by your own hard work and cold calling
- Responsible for receiving and collection of payments in a timely manner
General Manager
Buffalo Wild Wings
09.2013 - 04.2014
- Oversaw all aspects of restaurant operations
- The store was down 22% and, in 4 months, we had closed the gap to under 5%
- The store had been open 1.5 years and they turned over 3 General Managers
- The concept and location were not a good fit for me
Kitchen Manager/Fast Track General Manager
TGI Friday's
04.2011 - 02.2013
- Hired as fast-track GM by Carlson
- Carlson sold the Atlanta locations while I was in training with Jackmont Hospitality
- I worked at several locations as the KM and spent the majority of my time as the KM/assistant GM of a location doing an average of 125,000 per week
- My responsibilities included reducing and then maintaining a food cost of 22.9, BOH hiring and training, Ecosure, labor cost, and weekly paperwork
Owner
Johnston and Payne
07.2008 - 08.2011
- Owned and operated commercial and residential cleaning service
- With our outstanding service we continue to be a fast growing company
- Oversaw all aspects of the business, including payroll, taxes, and compliance issues
General Manager/Managing Partner/Regional Training Director
Brinker International-Chili's Bar and Grill
06.2001 - 06.2008
- Recruited and provided comprehensive training to employees, employing motivational strategies to encourage excellence
- Conducted periodic reviews of both supervisors and hourly staff, ascertaining compliance with health, quality control, and other vital policies and taking action as needed
- Liaised with vendors to discuss product pricing and acquired supplies according to inventory needs
- Performed full spectrum of accounting procedures, generating budget, overseeing P&L, and producing several requisite reports
- Accountable for ensuring compliance with HR regulations concerning personnel records, tracking employee data in detailed files
- Monitored equipment operation, coordinating necessary maintenance and repairs to prevent kitchen production issues
- Certified training GM/MP
- Trained over 25 MIT's and 7 current GM's in the Atlanta market
- Ecosure scores in all stores were 91-99
- Consistently high health inspection ratings (90+)
- Increased comp store sales in all four locations as a GM/MP (Snellville, Peachtree City, Mall of Georgia, and Lindbergh)
- Partnered with area director and other leaders to implement business development and other critical initiatives and procedures
- Consistently met profit expectation matrix
- Helped develop and facilitate a program to mentor women in our region to improve diversity
- Only GM in region selected to attend the EDGE program in Dallas, TX, an ongoing developmental program within Chili's for 'hypo' GMs/MPs
Education
Psychology
GEORGIA STATE UNIVERSITY
Atlanta, GASkills
- Customer Service
- Training
- Business Development
- Inventory Control
- P&L Management
- Human Resources
- Creative
- Quality Assurance
- Regulatory Compliance
- Computer skills
- Microsoft Word
- Microsoft Outlook
Timeline
Sales Representative
Victory Home Remodeling Group
01.2023 - Current
Store Project Coach
Walmart
12.2021 - 12.2023
Area Manager
Performance Food Group
12.2017 - 10.2018
Key Employee (Manager), Trainer, and Head Wait
Carrabbas Italian Grill
05.2014 - 04.2020
General Manager
Buffalo Wild Wings
09.2013 - 04.2014
Kitchen Manager/Fast Track General Manager
TGI Friday's
04.2011 - 02.2013
Owner
Johnston and Payne
07.2008 - 08.2011
General Manager/Managing Partner/Regional Training Director
Brinker International-Chili's Bar and Grill
06.2001 - 06.2008
Psychology
GEORGIA STATE UNIVERSITY
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