MARYLA MARTELL
Summary
Passionate and empathetic Volunteer Coordinator with over 15 years of experience in nonprofit organizations. Experienced in overseeing and managing volunteer programs, internships and community engagement initiatives. Adept at recruiting, interviewing, training, mentoring and retaining volunteers, while shaping and fostering a positive and inclusive environment. Recognized for strong interpersonal-communication skills, improving program efficiency and enhancing volunteer satisfaction. Fluent in Spanish. Committed to excellent customer service.
Overview
9
9
years of professional experience
Work History
Volunteer Coordinator
Penn Medicine Princeton Health
07.2023 - Current
- Streamline volunteer onboarding process to improve efficiency and increase retention rates.
- Ability to multitask under high-pressure situations by keeping extremely measurable metrics to meet deadlines.
- Manage all day-to-day workflow and responsibilities for the office staff and volunteers.
- Manage a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Collaborated with various departments to identify specific needs for volunteer assistance, matching skills to appropriate opportunities.
- Oversee Director's operations in her absence, by temporarily handling all of her responsibilities.
Office Manager
Rutgers University- UBHC
12.2022 - 05.2023
- Managed day-to-day operations of 3 locations, ensuring efficient workflow.
- Oversaw office finances, payroll, calendars, inventory, environmental services and resource usage.
- Assisted in the preparation of annual budgets related to human resources operations, achieving cost savings where possible.
- Kept track of all hires, employee's performance evaluations and effectively communicated with staffing agency of matching-suitable temporary talents.
- Accurately maintained and reported State Funded Vehicles information.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Volunteer Coordinator
Hackensack Meridian Health- JFK University Medical Center
04.2017 - 11.2022
- Managed Volunteer program of 400+ volunteers.
- Responsible for interviewing, onboarding, orienting, training, volunteer placement, retention and supervision of all volunteer programs: interns, shadows, observers and international students.
- Identified and implemented best practices and innovative approaches for recruitment and outreach programs.
- Developed mentorship assistance program for College Students and PA (Physician Assistance) students.
- Engaged and maintained key relationships with local Universities, High Schools and Special State Programs.
- Organized Annual Volunteer Recognition events to show appreciation for volunteer contribution, boosting morale and promoting a positive organizational culture.
- Managed and tracked volunteer hours, health requirements and progress to support accurate documentation.
Human Resources Operations
US Software Group Inc.
01.2016 - 04.2017
- Provided clear metrics and data to VP and CFO.
- Responsible for drive performance (service, productivity and quality) of the HR Operations Team.
- Implemented an updated HRIS system, streamlining data management and improving overall efficiency in human resources operations.
- Responsible for all stages of permanent and contract staffing employment in the USA and Latin America.
- Facilitated effective communication between candidates, hiring managers, and human resources throughout the entire recruitment process.
- In charge of Payroll approval, managing the input and accuracy of all employee data across all systems.
- Managed and monitored monthly meetings with contracts team and benefits team.
Education
BS - Business Management
Berkeley College
01.2011
AS - Business Management
Middlesex County College
01.2004
Skills
- Staffing Strategies
- Operations
- Budget administration
- Training and Development
- Management
- Event Planning
- Conflict Resolution
- Interviews and Placement
- PeopleSoft
- Performance Management
- Pet Therapy
- Payroll
- Human Resources
- Coaching & Mentoring
- Public Speaking
- Creative and Innovative
- Software proficiency (MS & Google)
- Background Checks
- Compliance
- Policies & Procedures
- Audits
- HRIS
- Record Retention
- Database Management (Volgistics and VSys)
- Epic
- Network Building
- Program leadership
- Program management
- Mission-oriented
- Data analytics proficiency
- Policy development
Languages
Spanish
Native or Bilingual
Timeline
Volunteer Coordinator
Penn Medicine Princeton Health
07.2023 - Current
Office Manager
Rutgers University- UBHC
12.2022 - 05.2023
Volunteer Coordinator
Hackensack Meridian Health- JFK University Medical Center
04.2017 - 11.2022
Human Resources Operations
US Software Group Inc.
01.2016 - 04.2017
AS - Business Management
Middlesex County College
BS - Business Management
Berkeley College
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