Mary Lauren Hicks
Scott City,MO
Summary
Dynamic and licensed cosmetologist with a proven track record at Belladona Salon and Spa, excelling in personalized consultations and advanced hair coloring techniques. Renowned for building strong client relationships and enhancing satisfaction through exceptional service and product knowledge. Committed to continuous education and trend awareness, ensuring a cutting-edge salon experience.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Blank Canvas Hair Studio
07.2024 - Current
- Delivered exceptional haircuts, styling, and treatments to enhance client satisfaction.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in recommending suitable products based on individual client needs and preferences.
- Collaborated with team members to provide seamless customer service experiences.
- Stayed updated on industry trends and techniques to enhance service offerings.
- Implemented strategies to improve appointment scheduling efficiency and reduce wait times.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cosmetologist
Belladona Salon and Spa
09.2012 - 07.2024
- Provided personalized hair and skincare consultations to enhance client satisfaction.
- Executed a variety of hair treatments, including cuts, colors, and styling techniques.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Assisted in training new staff on salon protocols and customer service standards.
- Developed strong relationships with clients through effective communication and follow-up services.
- Oversaw inventory management to ensure availability of essential products and tools.
- Mentored junior cosmetologists on advanced techniques and customer engagement strategies.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
Cosmetology And Manicuring Certification - Cosmetology
Eclips School of Cosmetology And Barbering
Cape Girardeau, MO05.2012
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Customer consultation
- Professionalism and ethics
- Client consultations
- Product knowledge
- Client education
- Decision-making
- Continuing education
- Hair coloring expertise
- Product expertise
- Trend awareness
- Sales expertise
- Relationship building
- Sales and upselling
- Product and service explanations
- Salon management
Timeline
Cosmetologist
Blank Canvas Hair Studio
07.2024 - Current
Cosmetologist
Belladona Salon and Spa
09.2012 - 07.2024
Cosmetology And Manicuring Certification - Cosmetology
Eclips School of Cosmetology And Barbering