Marylee Leighton
Eugene,OR
Summary
Customer service professional specializing in travel reservations with extensive experience at Delta Airlines. Demonstrated success in conflict resolution and improving client relations while ensuring attention to detail. Proficient in Microsoft Office and dedicated to providing exceptional service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Service / Member Services
Delta Airlines
Cincinnati, OH
01.2005 - 01.2013
- Delivered exceptional customer service in a fast-paced airline environment, contributing to positive traveler experiences.
- Resolved customer concerns and provided travel information promptly, enhancing passenger satisfaction.
- Facilitated travel reservations, ticketing, and itinerary changes for passengers, ensuring a seamless travel experience.
- Communicated clearly with travelers regarding flight schedules, policies, and travel requirements.
- Maintained strong attention to detail when handling reservations and travel documentation.
Production Support
Micron Technology
Boise, ID
01.1998 - 01.1999
- Ensured accuracy and efficiency in supporting production processes.
- Executed detailed procedures to uphold quality and operational standards in manufacturing environment.
- Coordinated with team members to achieve operational goals.
Education
Bachelor of Arts - Interdisciplinary Studies
Bushnell University
Eugene, OR03-2027
Associate of Arts - General Studies
Lane Community College
Eugene, OR06-2023
High School Diploma -
Idaho City High School
Idaho City, ID01-1999
Transportation Communications Union (TCU) Program - Training in airline and railroad travel industries
San Jose Job Corps Center
San Jose, CAOffice Assisting and Accounting -
Tongue Point Job Corps Center
Astoria, ORSkills
- Client relations
- Travel coordination
- Booking management
- Knowledge of IATA codes
- Airline and transportation industry expertise
- Office administration
- Detail orientation
- Microsoft Office proficiency
- Conflict resolution
- Interpersonal communication
Cover Letter
Dear Hiring Manager,, I am writing to express my interest in the Travel Agent position with your organization. With professional experience in the airline industry and formal training in transportation and travel services, I believe I can provide excellent service to clients seeking well-organized and enjoyable travel experiences. During my time with Delta Airlines, I assisted passengers with reservations, itinerary adjustments, and travel concerns in a fast-paced environment. This experience allowed me to develop strong communication, problem-solving, and customer service skills while ensuring travelers received accurate information and support. In addition to my professional experience, I completed training through the Transportation Communications Union program at the San Jose Job Corps Center, where I studied the airline and railroad travel industries. This training provided valuable insight into transportation systems and travel coordination. I am currently pursuing a Bachelor of Arts in Interdisciplinary Studies at Bushnell University with concentrations in Psychology, Communications, and Business. My studies continue to strengthen my communication, organizational, and analytical abilities. I would welcome the opportunity to contribute my travel industry knowledge and customer service experience to your team. Thank you for your time and consideration., Sincerely,, Marylee Marie Leighton
Timeline
Customer Service / Member Services
Delta Airlines
01.2005 - 01.2013
Production Support
Micron Technology
01.1998 - 01.1999
Bachelor of Arts - Interdisciplinary Studies
Bushnell University
Associate of Arts - General Studies
Lane Community College
High School Diploma -
Idaho City High School
Transportation Communications Union (TCU) Program - Training in airline and railroad travel industries
San Jose Job Corps Center
Office Assisting and Accounting -
Tongue Point Job Corps Center