Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY LIEZL URIETA

Peachtree Corners,GA

Summary

Dedicated service professional with extensive experience in team collaboration and performance improvement. Skilled in managing food and beverage orders efficiently, ensuring guest satisfaction, and training new staff to maintain operational consistency.

Overview

23
23
years of professional experience

Work History

SERVER/BARTENDER

RIVERMONT GOLF CLUB
Johns Creek, GA
02.2022 - Current
  • Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
  • Managed food and beverage orders efficiently, enhancing service speed and accuracy.
  • Trained new staff on club policies, fostering teamwork and operational consistency.
  • Collaborated with kitchen staff to synchronize order preparation and delivery times.

PRIVATE TUTOR

ADRIAN FOX
NASSAU, BAHAMAS
09.2016 - 04.2018
  • Developed personalized lesson plans to meet individual student learning goals.
  • Implemented effective teaching strategies to enhance student engagement and comprehension.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Mentored students in study techniques, fostering independent learning skills.

RECEIPT INVENTORY MANAGER

NELFI
PHILIPPINES
04.2014 - 01.2016
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy in stock levels.
  • Implemented inventory control systems to optimize stock replenishment and reduce excess inventory.
  • Trained and mentored junior staff on best practices for inventory tracking and reporting.
  • Conducted regular audits of inventory to ensure compliance with company standards and industry regulations.

CALL CENTER AGENT

RCPI TELECOM
PHILIPPINES
01.2003 - 12.2005
  • Managed high-volume inbound calls, delivering exceptional customer service and support.
  • Resolved customer inquiries efficiently, ensuring timely and accurate information delivery.
  • Documented call interactions in CRM system for record-keeping and quality assurance.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.

Education

No Degree - COMPUTER SECRETARIAL

OMNC
SAN JOSE, PHILIPPINES

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Safe food handling
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Table bussing
  • Performance improvement
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Food station setup
  • Menu presentation

Timeline

SERVER/BARTENDER

RIVERMONT GOLF CLUB
02.2022 - Current

PRIVATE TUTOR

ADRIAN FOX
09.2016 - 04.2018

RECEIPT INVENTORY MANAGER

NELFI
04.2014 - 01.2016

CALL CENTER AGENT

RCPI TELECOM
01.2003 - 12.2005

No Degree - COMPUTER SECRETARIAL

OMNC