Dedicated Customer Sales Representative with expertise in enhancing customer satisfaction through tailored product recommendations. Proven ability to manage inquiries and resolve issues effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Unique Wood Products
Houston
04.2022 - Current
Delivered product knowledge and tailored recommendations to elevate customer satisfaction.
Processed customer orders accurately using sales software systems.
Responded to customer inquiries about product features, availability, and pricing, ensuring informed purchasing decisions.
Assisted customers by generating quotes to help them understand potential sales opportunities.
Guided customers in selecting wood products tailored to specific project needs.
Managed inventory levels and restocked shelves regularly.
Customer Service Representative
Call Center ICS
Guatemala
06.2021 - 12.2021
Facilitated customer inquiries through call center software, ensuring timely and effective resolution.
Resolved issues promptly to enhance customer satisfaction.
Guided customers in product selection, order processing, billing, returns, exchanges, and technical support, contributing to customer satisfaction.
Provided accurate product and service information in response to customer inquiries, enhancing overall customer experience.
Documented customer interactions in the database for future reference.