Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marylin Lara

Houston

Summary

Dedicated Customer Sales Representative with expertise in enhancing customer satisfaction through tailored product recommendations. Proven ability to manage inquiries and resolve issues effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Sales Representative

Unique Wood Products
Houston
04.2022 - Current
  • Delivered product knowledge and tailored recommendations to elevate customer satisfaction.
  • Processed customer orders accurately using sales software systems.
  • Responded to customer inquiries about product features, availability, and pricing, ensuring informed purchasing decisions.
  • Assisted customers by generating quotes to help them understand potential sales opportunities.
  • Guided customers in selecting wood products tailored to specific project needs.
  • Managed inventory levels and restocked shelves regularly.

Customer Service Representative

Call Center ICS
Guatemala
06.2021 - 12.2021
  • Facilitated customer inquiries through call center software, ensuring timely and effective resolution.
  • Resolved issues promptly to enhance customer satisfaction.
  • Guided customers in product selection, order processing, billing, returns, exchanges, and technical support, contributing to customer satisfaction.
  • Provided accurate product and service information in response to customer inquiries, enhancing overall customer experience.
  • Documented customer interactions in the database for future reference.

Education

High School Diploma -

Colegio IMB-PC
Guatemala
10-2013

Skills

  • Customer relationship management
  • Sales software
  • Product recommendations
  • Account management
  • POS systems
  • Inventory management
  • Intuit QuickBooks
  • Problem solving
  • Multitasking capacity
  • Team collaboration
  • Effective communication
  • Active listening

Languages

Spanish
Professional

Certification

  • Microsoft Office Specialist

Timeline

Customer Sales Representative

Unique Wood Products
04.2022 - Current

Customer Service Representative

Call Center ICS
06.2021 - 12.2021

High School Diploma -

Colegio IMB-PC
Marylin Lara