Mary Lindsey Owens

• Created spreadsheets to track case information and deadlines.
• Maintained client files according to established protocols.
• Managed case files and documentation, ensuring accuracy and confidentiality.
• Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
• Organized legal documents in company filing systems and databases.
• Responded to client calls and inquiries to deliver applicable information.

Started part time as Insurance Verification preparing doctors schedules and procedures prior to patients appointments. Was offered a full time position continuing with insurance verification, as well as, other billing responsibilities including working accounts receivable, posting patient payments, and invoicing.

• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Updated patient and insurance data and input changes into company computer system.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
• Examined claims, records and procedures to grant approval of coverage.
• Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.

Started with the company as a medical records technician then progressed into multiple job opportunities. Worked as a MRI scheduler, MRI tech assistant, and worker's compensation representative.

• Pulled patient records and transferred information to appropriate parties.
• Provided respectful assistance to patients, staff members and insurance company representatives.
• Entered patient insurance, demographic and health information into software and confirmed records.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Scanned incoming documentation.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Purged outdated files.
• Obtained information by contacting appropriate personnel or patients.
• Consolidated diverse medical records.
• Set up patient charts and documented information in various company software.