Mary (Liz) Keller
Shawnee,KS
Summary
Adept at operations management and customer relations, Significantly enhanced customer satisfaction and repeat business at Keller Metal Works LLC. Leveraging strong relationship-building and effective communication, Excelled in roles at Werner's Specialty Foods , driving results through strategic planning and team coordination.
Overview
22
22
years of professional experience
Work History
Owner
Keller Metal Works LLC
08.2010 - 05.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Promoted business via social media to generate leads and maximize brand identity.
Sales Associate Specialist
Werner's Specialty Foods
04.1995 - 04.2013
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Education
Fashion Merchandising - Accounting And Fashion Merchandising
Brown Mackie College - Salina
Salina, KS05.1980
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
Timeline
Owner
Keller Metal Works LLC
08.2010 - 05.2017
Sales Associate Specialist
Werner's Specialty Foods
04.1995 - 04.2013
Fashion Merchandising - Accounting And Fashion Merchandising
Brown Mackie College - Salina
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