Marylou Albay

Roberts-Hamilton/RH Bath & Kitchen Showroom

09.2013 - Current

Developed strong relationships with clients, resulting in repeat business and referrals.
Conducted informative product demonstrations, enhancing customer understanding and interest in the merchandise.
Increased client satisfaction by addressing their needs and concerns promptly and professionally.
Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout the process.
Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects.
Demonstrate outstanding customer service and verbal/telephone communications skills.
Join industry associations and attend professional events to
Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.
Assisted in training new team members on showroom procedures, sales techniques, and product information.
Performed cash, card, and check transactions to complete customer purchases.
Managed inventory effectively, keeping track of stock levels and replenishing when necessary to avoid shortages.

Summary