Mary Lou Diaz
Retired Registered Nurse
Charlotte,NC
Summary
Dynamic Clinical Care Manager with a proven track record at Peaks Resource and Rehabilitation, excelling in direct patient care and HIPAA compliance. Expert in clinical assessment and data analysis, driving quality improvement initiatives that enhanced patient satisfaction. A collaborative leader, fostering team cohesion and mentoring staff to achieve optimal care outcomes.
Overview
22
22
years of professional experience
Work History
Clinical Care Manager
Peaks Resource and Rehabilitation
Charlotte, NC
04.2010 - 04.2014
- Coordinated patient care plans to enhance recovery outcomes and support multidisciplinary teams.
- Evaluated clinical assessments to ensure compliance with healthcare regulations and best practices.
- Developed training materials for staff on care protocols, improving service delivery efficiency.
- Implemented quality improvement initiatives, enhancing patient satisfaction and care effectiveness.
- Monitored patient progress and adjusted care strategies based on individual needs and feedback.
- Facilitated communication between patients, families, and healthcare providers to foster collaborative relationships.
- Analyzed data trends to identify areas for process improvement within clinical operations.
- Mentored junior staff in clinical procedures, promoting professional development and team cohesion.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Arranged transportation and documented details of discharge transition plans.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Explained procedures, side effects from medications and physician instructions to patients.
- Provided ongoing education for patients and families regarding disease processes, treatment options, self-management strategies, and available resources for support.
- Worked closely with providers to ensure seamless transitions of care and prevent gaps in treatment plans.
- Practiced high level of professionalism to safeguard patient information and maintain data integrity.
- Ordered and interpreted diagnostic tests to evaluate patient conditions and illnesses.
Charge Nurse
Presbyterian Hospital
Charlotte, NC
06.1992 - 01.2002
- Supervised nursing staff to ensure adherence to patient care protocols and safety standards.
- Coordinated patient admissions, discharges, and transfers within the hospital system.
- Monitored patient conditions, assessing changes and implementing appropriate interventions as needed.
- Developed and implemented training programs for new nursing staff to enhance skill development.
- Collaborated with interdisciplinary teams to improve patient outcomes through effective care planning.
- Streamlined workflow processes to enhance efficiency in daily operations of nursing unit.
- Conducted performance evaluations for nursing staff, providing constructive feedback and mentorship.
- Led quality improvement initiatives focusing on reducing medication errors and enhancing patient safety protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Supervised and managed daily scheduling, tasking, and administration.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
Education
Associate of Science - Adn Nursing
SOUTHWESTERN COMMUNITY COLLEGE
Creston, IA06-1991
Skills
Direct patient care
HIPAA compliance
Electronic health records
Clinical assessment
Timeline
Clinical Care Manager
Peaks Resource and Rehabilitation
04.2010 - 04.2014
Charge Nurse
Presbyterian Hospital
06.1992 - 01.2002
Associate of Science - Adn Nursing
SOUTHWESTERN COMMUNITY COLLEGE