Mary Lou Gomez
Waco,US
Summary
Healthcare professional with extensive experience in coordination and patient support, skilled in multitasking and problem-solving while ensuring adherence to HIPAA guidelines. Recognized for reliability, attention to detail, and a collaborative approach to high-quality services. A solid foundation in social work principles, strengthened by hands-on experience from a BSW internship, has enabled the development and implementation of impactful support programs that enhance client well-being. Demonstrates empathy and effective communication in client interactions, supported by strong organizational skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bachelors Social Work Intern
Unbound Now
Waco, TX
08.2025 - Current
- Assisted in client support for survivors of trafficking and exploitation.
- Conducted research on resources and services available for clients, enhancing support options.
- Collaborated with team members to develop educational materials as needed.
- Participated in training sessions to improve understanding of trauma-informed care practices.
- Assisted Advocates in coordinating services for families, resulting in better support for individuals and their needs.
- Attend Conferences, Webinars, and Supervision meetings
- Assist Advocates with Spanish speaking clients
- Continue in learning Unbound documentation system
- Implemented evidence-based interventions to address specific client challenges, leading to improved coping skills and overall mental health.
- Created positive relationships with clients, fostering trust and open communication to support progress towards goals.
- Documented client progress and activities in accordance with agency policies and procedures.
Community Health Worker I
BSW Hillcrest Medical Center
Waco, TX
12.2018 - Current
- Assist Case Managers and Social Workers with Discharge needs
- Collect Signatures for IMM's (Important Message from Medicare)
- Work High Risk reports
- Make hospital follow-up appointments
- Answer incoming calls
- Complete any other assigned tasked as needed
- Coordinated patient care services, ensuring timely access to healthcare resources and support.
- Assist with Skilled Nursing Pre Authorization request as needed
Financial Counselor
BSW Hillcrest Medical Center
Waco, TX
09.2009 - 12.2018
- Assisted patients by walk-in/incoming calls regarding financial assistance application and process
- Patient Registration when needed
- Processed Financial Assistance applications
- Made room visits when required
- Made payment arrangements for medical bills
- Gave patient estimates for upcoming procedures
- Collected payments
Customer Service Representative
Hillcrest Baptist Medical Center
Waco, TX
04.2003 - 09.2009
- Answered inbound calls from patients regarding billing questions
- Collected payments
- Made daily deposits
- Involved in vault process
- Escalated calls when needed
Education
Bachelor of Science (B.S.) - Social Work Candidate
Tarleton State University
Stephenville, TX, US05-2026
Associate in Arts (A.A.) - General Studies
McLennan Community College
Waco, TX08-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Professionalism
- HIPAA guidelines
- Multitasking
- Attention to detail
- Reliability
- Self-awareness
- Multicultural competence
- Empathy development
- Research
- Client assessment
- Compassionate
- Client advocacy
- Motivational interviewing
Certification
Community Health Worker (CHW)
LANGUAGES
Spanish
Bilingual
Timeline
Bachelors Social Work Intern
Unbound Now
08.2025 - Current
Community Health Worker I
BSW Hillcrest Medical Center
12.2018 - Current
Financial Counselor
BSW Hillcrest Medical Center
09.2009 - 12.2018
Customer Service Representative
Hillcrest Baptist Medical Center
04.2003 - 09.2009
Associate in Arts (A.A.) - General Studies
McLennan Community College
Bachelor of Science (B.S.) - Social Work Candidate
Tarleton State University