Mary Lou Lopez
Pahrump,NV
Summary
Highly motivated professional with 3 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
600 Brickell Ave Unit 3200, Miami
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding USAA members banking accounts .
- Provided excellent customer service to resolve customer complaints in a timely manner at USAA.
- Assisted USAA members with banking products, handled all questions regarding there accounts - debit cards, CD's, savings, checking.
- Maintained detailed records of customer interactions, transactions and complaints to management.
- Resolved complex problems by working with other departments to provide solutions that meet member needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support with product and service transactions.
Delivery Driver
DeliverEase
Pahrump, NV
10.2022 - 07.2023
- Handled customer service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Process card transactions with Square App. Collect cash from customers. Keep track of all transactions on the driver sheet.
- Answered customer inquiries and provided accurate information regarding products and services.
Business Owner/Operator
Desert Heat Food & Beverage Delivery
Pahrump, Nevada
09.2019 - 09.2022
- Consulted with potential clients to determine how company could best meet needs.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Assessed quality and approved work before releasing to clients.
- Started 2019 and developed policies and procedures for 2020 business.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and timesheets.
Education
Some College (No Degree) - Medical Assisting
Andon College
Modesto, CASkills
- Staff Management
- Employee Training
- Issue Resolution
- Relationship Building
- 15 years Customer Service
- 15 years Data Entry
- 5 years Cash Handling/Bookkeeping Skills
- 40 WPM
Timeline
Customer Service Representative
Foundever
08.2023 - Current
Delivery Driver
DeliverEase
10.2022 - 07.2023
Business Owner/Operator
Desert Heat Food & Beverage Delivery
09.2019 - 09.2022
Some College (No Degree) - Medical Assisting
Andon College