Mary Lou Quezada
Chicago,IL
Summary
Highly knowledgeable Dental Billing Specialist with comprehensive understanding of dental insurance processes, coding, and claims. Strengths include effective communication skills, ability to manage multiple tasks simultaneously, and problem-solving capabilities. Notable contributions in previous roles include streamlining billing procedures for improved accuracy and efficiency. Possess strong interpersonal skills beneficial for coordinating with dental staff and interacting with patients regarding billing inquiries.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Tooth Fairy World
Chicago, IL
01.2010 - Current
- Verified insurance coverage and benefits for each patient prior to treatment.
- Maintained records of all billing activity and documentation according to policy.
- Submitted claims to insurance companies.
- Provided customer service support to assist patients with any inquiries related to their account balance or payment history.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Managed all payments processing, invoicing and collections tasks.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Scheduled and confirmed appointments for clients and staff.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Answered patient inquiries regarding account balances, payment options, insurance coverage and other related topics via phone or email.
Education
Medical Billing And Coding Specialist
Everest College
Chicago01-2008
Skills
- Fiscal reporting
- Medical billing expertise
- Claims processing
- Medical billing and collections
- Report generation
- Client relationship management
- Monthly billing management
- Customer engagement
- Spanish translation
Languages
Spanish
Professional
Timeline
Billing Specialist
Tooth Fairy World
01.2010 - Current
Medical Billing And Coding Specialist
Everest College