Marylou Robledo
Whittier,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Talented sales professional well-versed in collaborating with team members and ensuring customers receive top-notch service in every interaction. Driven sales professional dedicated to meeting and exceeding sales goals.
Overview
13
13
years of professional experience
Work History
Sales Specialist
Spectrum
Pico Rivera, CA
08.2024 - Current
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Identified opportunities for cross-selling products or services within existing accounts.
- Stayed up to date on company products and services to support sales objectives.
- Educated customers on product features and technical details to highlight benefits.
Assistant Store Manager
AT&T
Pasadena, CA
06.2021 - 07.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated work to staff, setting priorities and goals.
Retail Sales Consultant
AT&T
Huntington Park, CA
11.2017 - 06.2021
- Functioned significantly as a Lead Retail Sales Consultant and key holder responsible for training and supporting new and current
sales consultants.
- Oversaw all facets of inventory planning and management.
- Leveraged expertise in client relations and community engagement to resolve customer and employee issues, direct to correct
contact person/department, and document incidents for upper management.
- Played an integral role as an acting manager for a sales promotion and enactment team responsible for engaging customers and
providing customized entertainment solutions to maximize sales.
Cashier
Stater Bros
La Mirada, CA
06.2011 - 12.2017
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Recommended complementary and discounted items to customers to increase sales.
Education
High School Diploma -
La Quinta High School
La Quinta, CA06.2009
Film And Video Production
Cerritos College
Norwalk, CASkills
- Bilingual in Spanish
- Welcoming Customers
- Upselling Strategies
- Handling Customer Complaints
- Explaining Instructions
- Proficient in Microsoft Word, PowerPoint, and Excel
- Teachable
- Team Leader
- 11 years customer relation skills
Timeline
Sales Specialist
Spectrum
08.2024 - Current
Assistant Store Manager
AT&T
06.2021 - 07.2023
Retail Sales Consultant
AT&T
11.2017 - 06.2021
Cashier
Stater Bros
06.2011 - 12.2017
High School Diploma -
La Quinta High School
Film And Video Production
Cerritos College