Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marylou Robledo

Whittier,CA

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Talented sales professional well-versed in collaborating with team members and ensuring customers receive top-notch service in every interaction. Driven sales professional dedicated to meeting and exceeding sales goals.

Overview

13
13
years of professional experience

Work History

Sales Specialist

Spectrum
Pico Rivera, CA
08.2024 - Current
  • Developed and implemented sales strategies to increase customer base.
  • Created customized presentations for potential customers.
  • Identified opportunities for cross-selling products or services within existing accounts.
  • Stayed up to date on company products and services to support sales objectives.
  • Educated customers on product features and technical details to highlight benefits.

Assistant Store Manager

AT&T
Pasadena, CA
06.2021 - 07.2023
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated work to staff, setting priorities and goals.

Retail Sales Consultant

AT&T
Huntington Park, CA
11.2017 - 06.2021
  • Functioned significantly as a Lead Retail Sales Consultant and key holder responsible for training and supporting new and current
    sales consultants.
  • Oversaw all facets of inventory planning and management.
  • Leveraged expertise in client relations and community engagement to resolve customer and employee issues, direct to correct
    contact person/department, and document incidents for upper management.
  • Played an integral role as an acting manager for a sales promotion and enactment team responsible for engaging customers and
    providing customized entertainment solutions to maximize sales.

Cashier

Stater Bros
La Mirada, CA
06.2011 - 12.2017
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Recommended complementary and discounted items to customers to increase sales.

Education

High School Diploma -

La Quinta High School
La Quinta, CA
06.2009

Film And Video Production

Cerritos College
Norwalk, CA

Skills

  • Bilingual in Spanish
  • Welcoming Customers
  • Upselling Strategies
  • Handling Customer Complaints
  • Explaining Instructions
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Teachable
  • Team Leader
  • 11 years customer relation skills

Timeline

Sales Specialist

Spectrum
08.2024 - Current

Assistant Store Manager

AT&T
06.2021 - 07.2023

Retail Sales Consultant

AT&T
11.2017 - 06.2021

Cashier

Stater Bros
06.2011 - 12.2017

High School Diploma -

La Quinta High School

Film And Video Production

Cerritos College
Marylou Robledo