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Manager in training manager, IT rep

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Sales Professional prepared for role with track record of designing impactful training programs that improve team performance. Known for collaborative approach and achieving results that leads to multiple awards and recognition. Skilled in sales training development and coaching, with focus on driving sales success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Trained in Ticketing software (Team Support) use and negotiation. Known for goal-oriented mindset..
Organized support specialist with 23 years of software experience. Extensive knowledge of SQL use and industry procedures. Supportive support specialist with detailed knowledge of industry practices and skill to provide long-term success for companies.
While specializing in the Implementation, Training, and Technical Support of Police RMS, CAD (Computer Aided Dispatch), and Mobile Applications using SQL, My responsibilities also include building and maintaining Software Updates. The goal is to be a TEAM Member of a growing, enthusiastic and forward thinking Company Specializing in Public Safety products and services.
I believe in myself to be a high achiever who is an analytical problem solver and well organized. I am confident, a self-starter, and result-oriented. Communication skills are authoritative, yet diplomatic and persuasive. I am a technical specialist who is careful, accurate, thorough, and methodical. I am an 18 year Law Enforcement Veteran with 5 years as Chief of Police. I began my software career as Customer Support Manager who was responsible for managing the customer support department. The support department provided initial training and installation services, as well as on-going support services. My most important responsibility was ensuring a high degree of customer satisfaction with our products and services. My primary mechanism for accomplishing this was through managing, training, motivating, and building the support department. This includes both Customer Support Representatives (CSRs) and Technical Resource Personnel (operating system support). Additionally, these responsibilities included hiring, performance review, and termination decisions. I conducted CSR meetings to address support department issues. I assigned CSRs to manage the installation of new customers and add-on sales to existing customers as well as overseeing the installation planning process, which included monitoring hardware and software ordering and delivery, staging the systems, and reviewing CSR installation plans. Responsibilities included managing the CSR calendar to ensure: We were responsive to our customers' needs, We had sufficient resources for providing phone support, CSRs had sufficient off-phone time to prepare for installations and complete support projects. After each installation (on-site visit), I reviewed the success of the trip with the CSR. After the initial installation, I followed-up with the customer to ensure that we had met or exceeded their expectations for the services we provided. After the bulk of the software modules were operational, I again ensured that the customer was pleased with the services we were providing. One of the most challenging aspects of this position was managing customer support calls. There were three primary goals: Responsiveness from initial call to first call back, Resolution time from initial call to call completion, Customer satisfaction with the quality of support provided, Addressed and resolved customer complaints. In short, to insure a positive and proactive relationship with the customer. Provided design/software enhancement recommendations to the Product Development Department, with a main focus to software changes that would reduce the amount of customer support calls. In addition, ensured that the products we delivered are of the highest quality possible. Responsibilities also included developing training syllabuses and installation questionnaires (that allow defining parameters before installation and training assignments). Supportive manager and support specialist with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in Police Records Management Software use and negotiation. Known for goal-oriented mindset and exceptional troubleshooting skills.

A position in social service, human resource, administrative assistant or an entry level manager.
Knowledgeable Receptionist with comprehensive background in client service management and relationship-building. Expertise in resolving complex client issues and fostering long-term partnerships. Demonstrated proficiency in communication and problem-solving.

Objectives: Seeking a position that is challenging & capable of utilizing each of the skills possessed to the fullest potential while offering continued challenges that can be met with integrity and valor. Desire to establish and maintain good public relations and networking within the community to develop new business Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in MS Office & G-Suite.

MaryLouise Coram

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Manager in training manager, IT rep

Store manager and training store manager

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Manager in training manager, IT rep

Store manager and training store manager

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