Mary Louise Elliott
Lexington,South Carolina
Summary
Adept Customer Service Representative with a proven track record at Discount Drugmart, excelling in complaint resolution and maintaining customer loyalty through empathetic service and critical thinking. Skilled in data entry and customer relations, effectively increased repeat business by addressing and resolving customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Any previous positions in customer service were years ago.
Although I've worked other jobs, it does not diminish the fact that I am a hard worker putting in 110%. I like to stay busy and will ask for extra work if all my assigned tasks are complete.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Discount Drugmart
02.2014 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Medina High School
Medina, OH06.1975
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
- Order Processing
- Documentation
- Administrative Support
Timeline
Customer Service Representative
Discount Drugmart
02.2014 - 05.2022
High School Diploma -
Medina High School
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