Marylyn Pascual Hernandez
Las Vegas,NV
Summary
Proven multitasker and quick learner, I excelled at Kona Grill by enhancing service quality and guest satisfaction. Skilled in cash handling and exceptional customer service, I led teams at The Taco Stand to surpass performance goals. My ability to remain calm under pressure and prioritize customer needs consistently improved operational efficiency and fostered positive work environments.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Server
Kona Grill
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Kona Grill
01.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Line Cook
Kona Grill
10.2023 - 01.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Assistant Manager
The Taco Stand
06.2021 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cleaner
Obsessive Compulsive Cleaning Service
05.2019 - 05.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Cosmetology Diploma - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
Las Vegas, NV08.2023
High School Diploma - Sports Medicine
Rancho High School
Las Vegas, NV06.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cleaning, sanitizing and organization
- Cash handling
- Time management
- Multitasking proficiency
- Quick learner
- Problem-solving
- Calm under pressure
Certification
- Food Handlers Safety Training Card
- TAM(Technique of Alcohol Management) Card
Languages
Spanish
Native or Bilingual
Timeline
Server
Kona Grill
09.2024 - Current
Host
Kona Grill
01.2024 - 08.2024
Line Cook
Kona Grill
10.2023 - 01.2024
Assistant Manager
The Taco Stand
06.2021 - 07.2024
Cleaner
Obsessive Compulsive Cleaning Service
05.2019 - 05.2021
- Food Handlers Safety Training Card
- TAM(Technique of Alcohol Management) Card
Cosmetology Diploma - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
High School Diploma - Sports Medicine
Rancho High School
Similar Profiles
Jaden AndrusJaden Andrus
Server at Kona GrillServer at Kona Grill
Lily ThomasLily Thomas
Restaurant Hostess/Food Server at Kona GrillRestaurant Hostess/Food Server at Kona Grill
Branden BeckmanBranden Beckman
Server at Kona GrillServer at Kona Grill