Summary
Overview
Work History
Education
Skills
Timeline
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MARY MANTHIPA Phromthai

Santa Rosa Beach,FL

Summary

Experienced hospitality professional with over 5 years of expertise in delivering exceptional customer service managing operations, and leading teams in high-end establishments. Skilled in overseeing front-of-house operations, and training staff. Adept at managing reservations, coordinating service, and resolving issues to ensure seamless dining experiences. Strong ability to work collaboratively with teams, foster a welcoming atmosphere for guests, manage busy operations, and implement strategies that boost customer satisfaction. Seeking to bring this expertise to a dynamic team in a leadership role.

Overview

8
8
years of professional experience

Work History

Maitre D'

Pescado Bar & Grill
02.2022 - Current
  • Oversee the day-to-day operations of the host/hostess staff, ensuring the host staff are professional, courteous, and knowledgeable
  • Managed approximately 200 to 300 guests per shift, including reservations and walk-ins
  • Inspected dining room area before each shift began to ensure tables were properly set up according to established guidelines
  • Utilized problem-solving skills to resolve any customer complaints or issues quickly and efficiently
  • Processed payments from guests using cash registers or POS systems
  • Maintain records related to guest seating, reservations, wait times, and customer complaints
  • Provide daily reports to upper management
  • Train new hostesses on proper greeting techniques, reservation systems, seating arrangements, and customer service
  • Ensure the team remains knowledgeable about menu changes, restaurant policies, and customer service standards

Maitre D'

The Daytrader
05.2023 - 08.2023
  • Managed hostess scheduling
  • Maintained accurate records of reservations, seating arrangements, and wait times
  • Performed periodic inventory checks of supplies needed for restaurant operation
  • Trained new hires in hospitality procedures and customer service etiquette
  • Responded promptly to all customer inquiries via phone within established timeframes

International Management Trainee

St. Joe Hospitality
02.2021 - 02.2022
  • Assisted in overseeing daily restaurant operations, ensuring smooth service and customer satisfaction
  • Managed all reservations for a special holiday event, ensuring accurate and timely confirmations for all guests
  • Managed multiple phone lines efficiently during peak hours of operation
  • Provided exceptional customer service, troubleshooting any reservation issues or last-minute changes efficiently

Management Trainee

Bangkok Marriott Hotel The Surawongse
03.2019 - 06.2019
  • Performed administrative duties including filing documents, entering data into the system, and answering phones
  • Organized daily paperwork such as room keys, sales receipts, and reports
  • Ensured that all guests were comfortable during their stay by providing excellent hospitality services
  • Organized events such as conferences or seminars ensuring all details were taken care of ahead of time

Intern, Food and Beverage Department

Ibis Hotel, Accor Hotel
10.2018 - 11.2018
  • Developed strong customer service skills while working in a fast-paced environment
  • Maintained high standards of cleanliness within the restaurant area at all times
  • Learned how to prioritize tasks efficiently and effectively
  • Gained knowledge of food safety standards and regulations

Front Office Trainee

Novotel Bangkok Impact Hotel
09.2018 - 10.2018
  • Demonstrated proficiency in operating front desk computer systems for check-in and check-out procedures
  • Maintained accurate records of guest information using hotel systems
  • Assisted guests with questions and inquiries regarding local attractions, and restaurants
  • Performed administrative duties including filing documents, entering data into the system, and answering phones

Reservation Trainee

Novotel Bangkok Sukhumvit Hotel
01.2018 - 03.2018
  • Answered phones to assist customers in making, altering, or canceling reservations
  • Maintained up-to-date knowledge of the various reservation systems used by the company
  • Organized special events such as weddings or corporate meetings according to customer requests
  • Handled and responded to customer inquiries through email

Housekeeping Trainee

The Four Wings Hotel Bangkok
05.2017 - 08.2017
  • Efficiently managed time to ensure that all assigned tasks were completed within the allotted timeframe
  • Maintained a high level of accuracy in completing room checklists and other paperwork associated with housekeeping duties
  • Created detailed reports of inventory levels for supplies used in the housekeeping department

Education

Bachelor's Degree - Business Administration

Vatel International Business School
Bangkok Thailand
12.2020

Bachelor's Degree - Hospitality Management and Business

Silpakorn Univeristy International College
Bangkok Thailand
12.2020

Skills

  • Restaurant Operation
  • Reservation Management
  • Hospitality management
  • Customer Service
  • Organizational skills
  • Multitasking
  • Interactive Communication Skills
  • Staff training
  • Problem-Solving Abilities
  • Leadership
  • Team work and Collaboration

Timeline

Maitre D'

The Daytrader
05.2023 - 08.2023

Maitre D'

Pescado Bar & Grill
02.2022 - Current

International Management Trainee

St. Joe Hospitality
02.2021 - 02.2022

Management Trainee

Bangkok Marriott Hotel The Surawongse
03.2019 - 06.2019

Intern, Food and Beverage Department

Ibis Hotel, Accor Hotel
10.2018 - 11.2018

Front Office Trainee

Novotel Bangkok Impact Hotel
09.2018 - 10.2018

Reservation Trainee

Novotel Bangkok Sukhumvit Hotel
01.2018 - 03.2018

Housekeeping Trainee

The Four Wings Hotel Bangkok
05.2017 - 08.2017

Bachelor's Degree - Business Administration

Vatel International Business School

Bachelor's Degree - Hospitality Management and Business

Silpakorn Univeristy International College

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MARY MANTHIPA Phromthai