Highly organized and detail-oriented Administrative Assistant with more than 20 years of experience supplying thorough, organized administrative support to physicians.
Overview
25
25
years of professional experience
Work History
Barback
Vinos Wine Bar
01.2023 - 03.2025
Replaced soda syrups.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Restocked beer refrigerators throughout shift.
Delivered food to customers at bar and tables.
Collected trash and recycling to maintain fresh and clean customer areas.
Restock ice as needed.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Greeted customers and provided friendly, knowledgeable service.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Monitored food and beverage supplies, assisting with restocking when needed.
Assisted with bussing tables and cleaning up spills.
Office Coordinator
Cleveland Clinic Florida
10.2020 - 03.2025
Supports clinic operations by directly involving the physician(s) and nurse(s).
Significantly contributes to patients' access to CCF by directly managing appointment scheduling or acting as a liaison between patients and other medical departments.
Works through and solves patient issues professionally and promptly.
Produces error-free transcribed correspondence.
Takes and relays phone messages for the respective area clearly and concisely by CCF policy.
Assists with calendar, meeting, and travel arrangements as requested and completes proper forms.
Reschedule all patients promptly relating to physician out days.
Orders supplies using cost-effectively, appropriate cost center numbers, and correct processes.
Utilizes correct pathways to retrieve lab and radiology reports as needed.
Verifies and updates patient demographics and insurance information.
Identifies whether the patient needs referral and/or authorization and obtains referral and/or authorization when necessary.
Ensures appointments are scheduled on the proper cases.
Obtains proper information such as PCP, referring physician, and CPT/DX codes before entering the request into the referral module.
Input reasons for all visits and appointments. Ensures same-day add-on appointments are communicated to appropriate department personnel. Ensures authorization is secured for same-day add-on appointments and same-day inpatient hospital admissions.
Maintains physician calendar, schedules annual physician reviews, and performs other administrative duties.
Assists other departments as needed.
Maintains complete and up-to-date documentation and files at all times, including product and service quotes.
Senior Medical Secretary
Greater Baltimore Medical Center, GBMC
06.2019 - 10.2019
Enhanced office productivity by handling a high volume of callers per day.
Registered new patients in electronic medical records before appointment scheduling.
Located, checked, and pulled medical records for patient appointments and incomplete charts.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Organized paperwork such as charts and reports for office and patient needs.
Prioritized calls through a screening process, transferred calls, and recorded messages for appropriate personnel.
Supported office staff and operational requirements with administrative tasks.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Obtained payments from patients and scanned identification and insurance cards.