Stephanie Crafton
Santa Rosa Beach,FL
Summary
Highly organized and detail-oriented Administrative Assistant with more than 20 years of experience supplying thorough, organized administrative support to physicians.
Overview
25
25
years of professional experience
Work History
Barback
Vinos Wine Bar
01.2023 - 03.2025
- Replaced soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked beer refrigerators throughout shift.
- Delivered food to customers at bar and tables.
- Collected trash and recycling to maintain fresh and clean customer areas.
- Restock ice as needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
Office Coordinator
Cleveland Clinic Florida
10.2020 - 03.2025
- Supports clinic operations by directly involving the physician(s) and nurse(s).
- Significantly contributes to patients' access to CCF by directly managing appointment scheduling or acting as a liaison between patients and other medical departments.
- Works through and solves patient issues professionally and promptly.
- Produces error-free transcribed correspondence.
- Takes and relays phone messages for the respective area clearly and concisely by CCF policy.
- Assists with calendar, meeting, and travel arrangements as requested and completes proper forms.
- Reschedule all patients promptly relating to physician out days.
- Orders supplies using cost-effectively, appropriate cost center numbers, and correct processes.
- Utilizes correct pathways to retrieve lab and radiology reports as needed.
- Verifies and updates patient demographics and insurance information.
- Identifies whether the patient needs referral and/or authorization and obtains referral and/or authorization when necessary.
- Ensures appointments are scheduled on the proper cases.
- Obtains proper information such as PCP, referring physician, and CPT/DX codes before entering the request into the referral module.
- Input reasons for all visits and appointments. Ensures same-day add-on appointments are communicated to appropriate department personnel. Ensures authorization is secured for same-day add-on appointments and same-day inpatient hospital admissions.
- Maintains physician calendar, schedules annual physician reviews, and performs other administrative duties.
- Assists other departments as needed.
- Maintains complete and up-to-date documentation and files at all times, including product and service quotes.
Senior Medical Secretary
Greater Baltimore Medical Center, GBMC
06.2019 - 10.2019
- Enhanced office productivity by handling a high volume of callers per day.
- Registered new patients in electronic medical records before appointment scheduling.
- Located, checked, and pulled medical records for patient appointments and incomplete charts.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Organized paperwork such as charts and reports for office and patient needs.
- Prioritized calls through a screening process, transferred calls, and recorded messages for appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
Administrative Assistant/Front Office Coordinator
Healogics, Inc.
10.2017 - 09.2018
- Answer phone, greet patients, route calls to appropriate staff, schedule patient appointments
- Actively updated and verified insurance and demographic information from patients
- Examined charts for data completeness and signatures
- Data entry into Healogics database and data entry into hospital data systems (patient registration) as directed
Referral Coordinator/Administrative Assistant
Family Practice Center, PC
10.2011 - 06.2017
- Obtained authorization and benefit information from insurance companies on behalf of patients
- Adhered to strict HIPAA guidelines at all times according to company policy
- Scheduled appointments for specialists and diagnostic testing
- Notified physicians of patient and pharmacy prescription refill requests
- Advised patients they were due for repeat age-specific screening tests
- Provided clerical support to physicians, including copying, faxing and file management
Education
Bachelor of Science - Exercise Science
California University of Pennsylvania
California, PA01.2021
Certificate of Completion - Medical Office Administration
Medix School
Towson, MD12.1994
Skills
- Medent and Epic Software
- Organized
- Medical Billing
- HIPPA Compliance
- Teamwork
- Attention to detail
- Customer Service
- Scheduling
- Dining area maintenance
- Safe food handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid sick leaveWork from home optionPaid time offFlexible work hoursCompany CultureLanguages
English
Native or Bilingual
Timeline
Barback
Vinos Wine Bar
01.2023 - 03.2025
Office Coordinator
Cleveland Clinic Florida
10.2020 - 03.2025
Senior Medical Secretary
Greater Baltimore Medical Center, GBMC
06.2019 - 10.2019
Administrative Assistant/Front Office Coordinator
Healogics, Inc.
10.2017 - 09.2018
Referral Coordinator/Administrative Assistant
Family Practice Center, PC
10.2011 - 06.2017
Bachelor of Science - Exercise Science
California University of Pennsylvania
Certificate of Completion - Medical Office Administration
Medix School
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