Tanya Burch
Gilboa,USA
Summary
Results-driven professional prepared for the role and bringing valuable experience in application coordination. Skilled at optimizing workflows and implementing software solutions, I am known for effective team collaboration and adaptability to changing needs, which ensures high-quality outcomes and continuous improvement.
Additionally, I am an experienced and accomplished Licensed Practical Nurse transitioning to a Registered Nurse with almost 20 years of clinical experience. I have demonstrated expertise in managing operations across multiple sites and disciplines. I am an Epic Certified professional, specializing in Security and Data Courier, and I also serve as an Epic Superuser for Ambulatory and Surgical Services. My skills include proficiency in various software platforms, including Microsoft products, QuickBase, ServiceNow, HealthStream, and the Service Access Request Tool. Additionally, I hold a Wound Skin Ostomy Certification (WSOC) and a valid BLS Certification, effective from May 15, 2023, to May 31, 2025.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Licensure
Work History
Registered Nurse Supervisor
The Grand Healthcare System
07.2023 - Current
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Provided direct patient care, stabilized patients, and determined next course of action.
Epic Application Coordinator
Trinity Health
08.2021 - Current
- Critical to the Epic Go Lives preparation throughout the ministry
- Security Coordinator with the initial job role mapping of the organization
- Works with Quick Base to understand the job roles and their definitions
- Participates and leads in the manager/application team/security team calls to determine the appropriate job role for the manager’s team
- Comprehensive understanding of the Security Job role mapping process to the assignment of training tracks and the login block removal after training and EUPAs passed
- Work with assigned Ambulatory Physicians and practices on the completion of their Login Labs or Main Command Center Analyst
- Responsible for maintaining, storing, mapping, and analyzing medical in compliance with HIPAA policies and procedures
- Design, development, and ongoing execution of analytic methodologies related to clinical quality and safety information
- Work with Performance Improvement staff in the design, maintenance, and distribution of reports and incorporation into scorecards regularly while overseeing ad hoc data analyses and new report development as needed
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Facilitated end-user training sessions to promote adoption of new applications and technologies.
- Improved project outcomes with thorough documentation and clear communication among team members.
- Delivered detailed progress reports to management, keeping leadership informed about ongoing activities.
- Offered system and application support to internal employees.
Informatics Analyst
St. Peters Health Partners
10.2017 - 08.2021
- Critical to the Epic Go Live Preparation
- Assisted the Security Coordinator with the organization's initial job role mapping
- Worked through Quick Base to understand the job roles and their definitions
- Participated and led in the manager/application team/security team calls to determine the appropriate job role for the manager’s team
- Comprehensive understanding of the Security Job role mapping process to the assignment of training tracks and the login block removal after training and EUPAs passed
- Worked with assigned Ambulatory Physicians and practices on the completion of their Login Labs
- Epic Clinical Content Decision Group (CDC) elected member
- Epic Validation Testing Member – Medications
- Epic RAT (Readiness Adoption Team) member- assigned to multiple departments
- Worked with the Together Care Ambulatory team (James Lyons/Stephen Wright) on completing the Data Gathering for all ambulatory and outpatient locations for Wave 2 within a concise timeframe
- EPCS trained analyst for Provider setup and completion
- Epic Superuser in Ambulatory and Surgical Services
- Main Command Center Analyst Post Go-Live Optimization team member -make/review/validate workflows on EPIC build-related decisions that affect patient care and experience
- NYSIIS Proficient, Vaccines for Children program and Interface Capabilities
- Lead lab liaison for Informatics for the Beaker staff
- Performs a QA function for the data integration processes and repository metrics
- Validates data load processes and quality metrics…Data loaded into clinical data repositories
- Responsible for maintaining, storing, mapping, and analyzing medical in compliance with HIPAA policies and procedures
- Coordinates with external departments within the organization to ensure the accuracy of electronic records
- Uses software such as Excel to provide data mapping for medical integration
- Organization VFC coordination planning and support
- Vaccine Subcommittee Member
- Communicate complex statistical analysis effectively and efficiently
- Monitor and evaluate clinical quality and safety data supporting acute and ambulatory environments
- Design, development, and ongoing execution of analytic methodologies related to clinical quality and safety information
- Work with Performance Improvement staff in the design, maintenance, and distribution of reports and incorporation into scorecards regularly while overseeing ad hoc data analyses and new report development as needed
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Cohoes Family Care Practice Manager
St. Peters Health Partners
10.2015 - 09.2017
- Led and managed a Family Primary Care Office of 26 employees
- Reduced department budget cost
- Reduced phone call abandonment rate from 11.6% down to 2%
- Reduced areas of loss or over-expenditure and implemented techniques and processes to eliminate excess cost
- Train and educate staff on policies and procedures as they arise while ensuring staff have completed assignments
- Ensure all building maintenance and staff safety is met and reported
- Participated in pilot programs to enhance medical care
- Acted as EHR superuser for the entire organization
- Worked closely with the SPHPMA Informatics Team to ensure the rollout of the new EHR was successful
- Created initiatives to help the SPHP organization maintain top-quality care
- PCMH Certification obtained under my management
- NCQA Diabetic Recognition obtained under my management
- Increased Staff Development and colleague retention
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
LPN
St. Peters Health Partners
04.2013 - 10.2015
- Lead clinical support to primary care physicians
- Responsible for vaccination administration and imaging
- Supervised eight clinical staff members
- Assisted with charting and review
- Performed patient care and passed medications
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
Education
Master of Science - in progress
Capella
Minneapolis, MN05-2027
Bachelor of Science - Nursing
Chamberlain University
Addison, IL08-2024
Associate of Applied Science - Nursing
Maria College
Albany, NY05.2022
Licensed Practical Nurse -
Otsego Area School of Practical Nursing
06.2007
Columbia Greene Community College
12.2005
Skills
- Skilled in Microsoft Office Applications
- Lawson Software Proficiency
- Experience with Kronos Timekeeping Software
- PointClickCare Proficiency
- Epic Implementation
- Skilled in Meditech Software
- Experience with Cerner Systems
- Experienced in Soarian
- Athena Proficiency
- Experience with Medent System
- Incident management
- Customer support
- Teamwork and collaboration
- ECW EHR Proficiency
- Experienced in Coupa Purchasing
- DMO, Dragon, and Power Mic Proficiency
- Webex Proficiency
- Skilled in Microsoft Software
- Experience with Qliqsoft
- Software Deployment
- Troubleshooting Skills
- Customer Service Expertise
- Operational Streamlining
- Strategic planning
- Strong Interpersonal Skills
- Quality Improvement Initiatives
- Quickly Adjusting to Change
Accomplishments
- Resolved product issues through consumer testing.
- Collaborated with a team of 23 in the implementation of Epic Software successfully for multiple health ministries.
Certification
- 07/2020, CLN 102 – Proficient Certification in Epic Clinical Informatics
- 01/2020, LEAN Thinking Certification
- 06/2019, HIMSS Introduction to Health Care Data Analytics
- 10/2021, Epic Certified Security
- 10/2021, Epic Provider Administration Badge
- 01/2022, Epic Data Courier Mover Badge
- 07/2020, Epic Proficient Clinical Informatics through Trinity Health
Activities
- Sigma Theta Tau International Honor Society of Nursing, 06/2023
- Phi Theta Kappa, 04/2021
- Maria College Student Council, Spring 2021 Semester, Spring 2022 Semester
Affiliations
- Phi Theta Kappa
- Sigma Theta Tau
Languages
English
Native or Bilingual
Interests
- Interior Design
- I have a passion for photography and editing photos
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- I like working with my hands and fixing things
- Environmental Conservation Projects
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Personal Development and Self-Improvement
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionTeam Building / Company Retreats4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Be not afraid of growing slowly; be afraid only of standing still."
Chinese Proverb
Software
Epic
Athena
ECW
Point Click Care
Medent
Meditech
Kronos
Coupa
Service Now
Quickbase
Microsoft 365
Cerner
Soarian
Timeline
Registered Nurse Supervisor
The Grand Healthcare System
07.2023 - Current
Epic Application Coordinator
Trinity Health
08.2021 - Current
Informatics Analyst
St. Peters Health Partners
10.2017 - 08.2021
Cohoes Family Care Practice Manager
St. Peters Health Partners
10.2015 - 09.2017
LPN
St. Peters Health Partners
04.2013 - 10.2015
Licensed Practical Nurse -
Otsego Area School of Practical Nursing
Columbia Greene Community College
Master of Science - in progress
Capella
Bachelor of Science - Nursing
Chamberlain University
Associate of Applied Science - Nursing
Maria College
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