Summary
Overview
Work History
Education
Skills
Timeline
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Mary Margaret Smithdeal

West Augusta,Virginia

Summary

Reliable worker with a warm and friendly attitude. Enjoys working collaboratively to maximize efficiency and to contribute to a positive experience for customers. Experience as a Service Desk Associate in a fast pace work setting.

Overview

2
2
years of professional experience

Work History

Service Desk Associate

Martins Grocery Store
10.2021 - Current


  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Homeschooled
05.2022

Skills

  • Cash Handling
  • Personable Demeanor
  • Credit and Cash Payments
  • Customer Accounts Management
  • Customer Service

Timeline

Service Desk Associate

Martins Grocery Store
10.2021 - Current

High School Diploma -

Homeschooled

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Mary Margaret Smithdeal