Mary (MJ) Sills
Eau Claire,Wisconsin
Summary
Experienced Unemployment Insurance professional successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 20+ years of experience and willingness to take on any challenge.
Overview
12
12
years of professional experience
Work History
Unemployment Insurance Adjudication Supervisor
State Of Wisconsin-Department Of Workforce Development
Eau Claire , WI
04.2017 - Current
- Manage an Unemployment Insurance Adjudication Unit.
- Ensure staff understand law and policy interpretation.
- Monitor performance with BTQ's, and weekly reports of productivity and timeliness.
- Identify training needs and ensure trainings are completed.
- Mentor new adjudication staff.
- Perform annual performance reviews and goal setting for staff.
- Develop and implement performance improvement plans.
- Identify areas of improvement and communicate to Adjudication Manager.
- Coordinate with other Adjudication Supervisors to ensure supervisory and technical coverage during absences.
- Maintain knowledge of Wisconsin Chapter 108, administrative rules and federal and state policies and procedures relating to Unemployment Insurance claims.
- Explain benefit computations, program information, and decisions to employers and claimants.
- Participate in quarterly Workforce Development Board meetings.
- Present unemployment program information at Rapid Response sessions.
Unemployment Insurance Adjudication Leadworker
State Of Wisconsin-Department Of Workforce Development
Eau Claire , WI
09.2011 - 04.2017
- Provide technical assistance to adjudication staff.
- Train and mentor new adjudication staff.
- Assist Adjudication Supervisor with performance evaluations and development of performance improvement plans.
- Investigate and resolve unemployment insurance cases.
- Explain benefit computation, program information, and decisions to both claimants and employers.
- Present unemployment insurance information to employers at Rapid Response sessions.
Education
Bachelor of Science - Psychology
University of Iowa
Iowa City, IASkills
- Strong Interpersonal skills
- Fast and Eager learner
- Easily Adapts to change
Timeline
Unemployment Insurance Adjudication Supervisor
State Of Wisconsin-Department Of Workforce Development
04.2017 - Current
Unemployment Insurance Adjudication Leadworker
State Of Wisconsin-Department Of Workforce Development
09.2011 - 04.2017
Bachelor of Science - Psychology
University of Iowa
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