Maryna Antoniuk
West Palm Beach,FL
Summary
Driven by a results-focused approach, I elevated MSC Cruises' sales revenue by 60% through strategic marketing and robust customer engagement. My leadership fostered team collaboration and client loyalty, leveraging my cruise industry knowledge and itinerary planning expertise to surpass sales targets and cultivate enduring relationships.
Overview
16
16
years of professional experience
Work History
Receptionist
Daisy Merey
05.2024 - Current
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Answered phone promptly and directed incoming calls to correct staff members.
- Collected payments, processed transactions and updated relevant records.
Senior Future Cruise Consultant
MSC Cruises
09.2019 - 12.2022
- Increased sales revenue by 60% within the first year through targeted marketing and customer engagement strategies.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Collaborated with sales and marketing teams to develop targeted promotions that drove bookings and increased revenue.
- Arranged on board sales events and presentations.
- Developed sales strategies according to te guest’s flow, nationality breakdown, age group.
- Worked with shipboard media to create effective commercial and promotional videos
for instateroom television. - Trained the reception team to promote sales programme and to encourage the guests to subscribe to our fidelity programme.
- Trained the new hired Future Cruise Consultants.
- Provided reports to the Corporate Team and Hotel Director of the ship.
Head of the Fidelity Programme, Cruise Consultant
MSC Cruises
07.2017 - 09.2019
- Was key point of contact for repeat guests and solve any issues.
- Managed loyalty budget.
- Organized and supported member events.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management to better understand customer needs and recommend appropriate solutions.
- Identified and proposed new ideas that drive member satisfaction and engagement as well as enhance business goals.
- Promoted cruise sales.
- Manage all new bookings, collected deposit payments.
Receptionist
MSC Cruises
09.2014 - 06.2017
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Processed all guests at embarkation.
- Maintained a working cash flow and processed guest’s credit cards.
- Provided the information concerning all facets of shipboard organization and
services, ports of call and shore excursions. - Prepared the Guests lists, Party invitations, Gift orders and special notes from the Ship’s management to the guests.
- Resolved customer problems and complaints.
- Performed all necessary administravive tasks.
Interpreter
International Charity Fund “Mission To Ukraine”
01.2009 - 08.2014
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated smooth travel experiences for tourists by providing on-the-spot language assistance during guided tours or events.
- Assisted foreign language-speaking clients with inquiries.
- Maintained message content, tone, and emotion as closely as possible.
Teacher of English
Private
01.2009 - 08.2014
- Developed innovative lesson plans to engage pupils in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed pupil's progress and provided feedback to improve performance and establish academic success.
- Developed strong relationships with parents and guardians, fostering open communication regarding pupil's progress and needs.
- Developed innovative lesson plans to engage pupils in English language learning.
Education
Bachelor's - Psychology
Kyiv National Aviation University
Kyiv, Ukraine11.2017
Specialist - Translation
Zhytomyr State University Named After Ivan Franko
Zhytomyr, Ukraine05.2012
Skills
- Product knowledge
- Results-oriented
- Leadership and teamwork
- Market research and analyses
- Sales presentations
- Product line expansion
- Sales presentations
- Customer and client relationships
- Itinerary Planning
- Destination knowledge
- Travel Arrangements
- Cruise industry knowledge
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Professional Working
German
Professional Working
Italian
Professional Working
English
Full Professional
French
Limited Working
Spanish
Limited Working
Timeline
Receptionist
Daisy Merey
05.2024 - Current
Senior Future Cruise Consultant
MSC Cruises
09.2019 - 12.2022
Head of the Fidelity Programme, Cruise Consultant
MSC Cruises
07.2017 - 09.2019
Receptionist
MSC Cruises
09.2014 - 06.2017
Interpreter
International Charity Fund “Mission To Ukraine”
01.2009 - 08.2014
Teacher of English
Private
01.2009 - 08.2014
Bachelor's - Psychology
Kyiv National Aviation University
Specialist - Translation
Zhytomyr State University Named After Ivan Franko
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