Maryna Balashova
Summary
Proven Front Desk Agent with a track record of enhancing guest satisfaction at Drury Inn & Suites, adept in customer service and problem-solving. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual who takes reservations assigns rooms, and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Country Inns & Suites By Radisson
08.2024 - Current
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Contributed to higher occupancy rates through outstanding customer service.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Front Desk Agent
Drury Inn & Suites
05.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeper
Staybridge Suites Hotel
01.2020 - 03.2021
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Fostered positive working relationships with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Education
Bachelor of Science - Computer Science
Olivet Nazarene University
Bourbonnais, IL05-2025
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- POS Systems
- Fluent in Russian and Ukrainian
Timeline
Front Desk Agent
Country Inns & Suites By Radisson
08.2024 - Current
Front Desk Agent
Drury Inn & Suites
05.2023 - 08.2023
Housekeeper
Staybridge Suites Hotel
01.2020 - 03.2021
Bachelor of Science - Computer Science
Olivet Nazarene University
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