Maryna Ramirez
Tolleson,AZ
Summary
Dynamic professional with a proven track record at DoorDash, excelling in customer support and technical assistance. Skilled in Salesforce and adept at multitasking, I enhance operational efficiency and drive team success. Passionate about delivering exceptional service and fostering a collaborative environment to achieve outstanding results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DDfB Support
DoorDash
PHOENIX, AZ
11.2021 - Current
- Currently apart of specialty team LOPO
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Provided technical assistance to customers through online chat, email and phone assistance.
Assistant Manager
Burger King
Tempe, AZ, AZ
01.2019 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
Team Lead
Grainger
Tempe, AZ
10.2017 - 12.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Oversaw training sessions for new employees on company policies and procedures.
- Implemented process improvements to enhance operational efficiency.
- Led team meetings to align project goals and expectations.
Education
High School Diploma -
La Joya Community High School
Avondale, AZ05.2016
Social Media Marketing
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- SIGMA
- JIRA
- Salesforce
- Zendesk
- Verint
- Workday
- Microsoft Windows and Office
- Microsoft PowerPoint
- Typing Proficiency
- Multitasking Abilities
- Work from Home experience
Certification
- Social Media Marketing
Timeline
DDfB Support
DoorDash
11.2021 - Current
Assistant Manager
Burger King
01.2019 - 10.2021
Team Lead
Grainger
10.2017 - 12.2019
High School Diploma -
La Joya Community High School
Social Media Marketing
Maricopa Community Colleges, South Mountain Community College
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