Mary Niedz Tan-Crisostomo

Admin Configuration, Hardware Placements, Interface Testing, Remote and Onsite Openings for Hilton PEP Hotels.

Providing Training and System Support to Hotel Team.

• Prepared monthly/weekly reports on sales activities, revenue, expenses, and other key metrics.
• Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
• Performed follow-up calls with customers after each sale was completed.
• Coordinated and finalized sales proposals to secure business.
• Fostered relationships with customers to expand customer base and retain business.
• Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
• Generated leads through cold calling, networking, referrals and other methods.
• Meeting with guests- Site visits.
• Handling- Group- Courtesy blocks and Government travels.

• Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
• Provided leadership by setting an example for other employees to follow.
• Resolved billing discrepancies in a timely manner.
• Developed strategies for improving customer satisfaction ratings.
• Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
• Investigated customer complaints and took corrective action when necessary.
• Verified accuracy of charges on guest folios at check-out time.
• Ensured that all staff members were properly trained on hotel policies and procedures.
• Performed cashiering duties such as handling payments from customers.

• Supervised daily operations at the front desk including check-ins and checkouts, reservations.
• Greeted and welcomed guests in a friendly, professional manner.
• Monitored the front desk staff to ensure proper customer service was provided.
• Resolved customer complaints promptly and efficiently.
• Managed customer complaints and rectified issues to complete satisfaction.
• Processed payments, cashiering duties and credit card transactions accurately.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed guest check-in and check-out procedures, reservations and payments.
• Welcomed large volume of guests and improved overall customer service.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.

• Answered phones, responded to inquiries, and took messages.
• Assisted with check-in and check-out procedures for guests.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Provided excellent customer service while upholding company policies.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Resolved customer complaints promptly and courteously.
• Processed payments accurately and efficiently.
• Managed cash drawer responsibly throughout shift.
• Addressed customer needs in a timely manner.

• Answered phones, responded to inquiries, and took messages.
• Assisted with check-in and check-out procedures for guests.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Provided excellent customer service while upholding company policies.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Resolved customer complaints promptly and courteously.
• Inputted guest information into computer system accurately and securely.
• Processed payments accurately and efficiently.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Addressed customer needs in a timely manner.
• Managed cash drawer responsibly throughout shift.