Summary
Overview
Work History
Education
Skills
Timeline
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Maryo Ruffin

Newport News,VA

Summary

Recently graduated in Computer Information Science with a concentration in Cyber Security, excited to use operational experience and academic technical knowledge to start my career in the IT industry. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Help Desk specialist

Securtias
03.2023 - Current
  • Respond to tech inquiries via email, through online chats, over the phone, or in person
  • Inform customers about IT products and services
  • Responded to inquiries by phone, email and walk-up requests.
  • Walk customers step-by-step through the problem-solving process.
  • Diagnosed and troubleshot hardware, software and network issues.

Crew Leader Assistant

People Ready
03.2020 - 03.2023
  • Work closely alongside crew members to ensure guest satisfaction
  • Assist with the inspection, and changing of fire extinguishers
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Assist in coordinating daily production efforts with trade mechanics and safety personnel.
  • Trained new employees in time management and proper ways to complete job duties.

Grounds Keeper

B&B Contracting
08.2017 - 03.2020
  • Managed leave requests for entire teams
  • Managed grounds of federal property.
  • Inspected gardens for pests, weeds and diseases.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Prepared soil for planting and sowing.

Education

A.S. in Computer Information Science, Concentration in Cyber Security - Cyber Security

ECPI University
Virginia Beach, VA
04.2023

Skills

  • Help Desk Software
  • CRM Software
  • Report Generation
  • Technical Support
  • Network Troubleshooting
  • Hardware knowledge
  • Computer Diagnostics
  • Deficiency documentation
  • IP, LAN, WAN, Cisco Firewalls,
  • Windows 7, 10; Linux; Mac OS,
  • C, C#, Python, HTML PowerShell,
  • Azure; Microsoft: Visio, Word, Excel, PowerPoint, Outlook

Timeline

Help Desk specialist

Securtias
03.2023 - Current

Crew Leader Assistant

People Ready
03.2020 - 03.2023

Grounds Keeper

B&B Contracting
08.2017 - 03.2020

A.S. in Computer Information Science, Concentration in Cyber Security - Cyber Security

ECPI University
Maryo Ruffin