Summary
Overview
Work History
Education
Skills
Certification
Awards
Publications
Timeline
Hi, I’m

Taylor Winston

Conway,AR

Summary

Experienced professional and technical support specialist with a dedication to delivering reliable solutions and exceptional customer service. Demonstrates expertise in diagnosing and resolving technical issues, consistently upholding high standards and achieving results. Recognized for collaborative teamwork and adaptability to changing needs. Showcases proficiency in software troubleshooting and network maintenance.

Overview

2
years of professional experience
1
Certification

Work History

Volt

Help Desk Specialist
10.2023 - Current

Job overview

  • Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
  • Responded promptly to customer inquiries through email or phone calls.
  • Assisted customers with instructional support and troubleshooting.
  • Resolved Level 1 technical issues with software, hardware, and peripherals.
  • Supported customers with password resets and account customization.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.
  • Responded to incoming calls, emails and tickets from customers seeking technical assistance.
  • Provided detailed instructions on how customers can use various computer applications and programs.

TTEC

Insurance Agent
07.2023 - 12.2033

Job overview

  • Conduct thorough assessments of health insurance needs and budget constraints
  • Assist in comparing and selecting the most appropriate health insurance policies based on their specific requirements
  • Explain policy terms, conditions, and limitations, ensuring clear understanding of coverage
  • Assist in enrollment forms and submit necessary documentation accurately and within specified deadlines
  • Maintained a minimum of 3 sales a day.

Dillard's, Inc.

Sales Associate
02.2023 - 08.2023

Job overview

  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
  • Cross sell products
  • Build productive trust relationships with customers

Elite care llc

PCA
08.2018 - 03.2023

Job overview

  • Assist individuals with personal care tasks, including bathing, grooming, dressing, and toileting
  • Perform light housekeeping tasks, such as tidying up living areas, laundry, and dishwashing

ResultsCX

Licensed Insurance Agent
09.2022 - 12.2022

Job overview

  • Educate individuals about Humana's health insurance plans, benefits, and coverage options
  • Explain the enrollment process, including eligibility criteria, documentation requirements, and deadlines

Alight Solutions

Licensed Insurance Agent
04.2022 - 07.2022

Job overview

  • Assist in comparing and selecting the most appropriate health insurance policies from different carriers based on their specific requirements
  • Help complete enrollment forms and submit necessary documentation accurately and within specified deadlines for each carrier

ResultsCX

Licensed Insurance Agent
10.2021 - 04.2022

Job overview

  • Conduct comprehensive assessments of health insurance needs and budget constraints
  • Assist in completing Ambetter enrollment forms and submit necessary documentation accurately and within specified deadlines

Dxc technology

Call Center Representative
01.2020 - 06.2021

Job overview

  • Answer incoming customer calls promptly and professionally, addressing their inquiries, concerns, and requests
  • Assist customers in resolving issues, troubleshooting problems, and escalating complex cases to appropriate departments or supervisors when necessary
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Seniors Home Away From Home

Floater
04.2016 - 09.2017

Job overview

  • Provide direct care and assistance, including assistance with activities of daily living (ADLs)
  • Monitor and report any changes in physical or mental condition to the appropriate healthcare professionals
  • Provide administrative support, such as answering phones, filing documents, and assisting with admissions and discharges

Amazing grace cleaning services

Janitor
11.2015 - 04.2016

Job overview

  • Maintain cleanliness and orderliness in common areas, including lobbies, hallways, and stairwells
  • Monitor and replenish cleaning supplies and report any shortages or equipment malfunctions to the supervisor

Childcare network

Teacher
05.2015 - 08.2015

Job overview

  • Provide a safe and supportive environment, guarantee physical, emotional, and social well-being
  • Engage in educational activities, including storytelling, arts and crafts, music, and outdoor play

Hastings

Customer Service Representative
11.2013 - 08.2014

Job overview

  • Provided customer engagement in positive and approachable manner
  • Independently stocks shelves and recovers merchandise in the store
  • Accurately handled customer funds and processes transactions using the POS system

Education

DeVry University

Bachelor's degree from Software Development
11.2025

DeVry University

Associate of Applied Science from Information Technology & Networking
10.2024

University Overview

  • 3.8 GPA

Skills

  • Ticketing systems
  • Help desk software
  • Technical support
  • CRM software
  • Software knowledge
  • Service ticket tracking
  • Service desk support
  • Desktop support
  • Customer service expert
  • Multitasking Abilities
  • Operating systems
  • Remote technical support
  • Adaptability
  • IT documentation
  • MySQL

Certification

  • Information Technology Essentials Certificate, 08/01/23, Present
  • Programming Essentials certification, 04/01/24, Present
  • Health Insurance License, 09/01/21, 09/01/26

Awards

  • Dean's List, 06/01/23, I was honored to be named to DeVry University's Dean's List for Spring 2023, recognizing my achievement of a GPA of 4.0 for the semester.
  • Dean's List, 06/01/24, I was honored to be named to DeVry University's Dean's List for Spring 2024, recognizing my achievement of a GPA of 4.0 for the semester.
  • Dean's List, 09/01/23, I was honored to be named to DeVry University's Dean's List for Summer 2023, recognizing my achievement of a GPA of 4.0 for the semester.

Publications

IT Projects, https://taylorwinston510.wixsite.com/taylorwinston-tech, 02/01/23

Timeline

Help Desk Specialist

Volt
10.2023 - Current

Insurance Agent

TTEC
07.2023 - 12.2033

Sales Associate

Dillard's, Inc.
02.2023 - 08.2023

Licensed Insurance Agent

ResultsCX
09.2022 - 12.2022

Licensed Insurance Agent

Alight Solutions
04.2022 - 07.2022

Licensed Insurance Agent

ResultsCX
10.2021 - 04.2022

Call Center Representative

Dxc technology
01.2020 - 06.2021

PCA

Elite care llc
08.2018 - 03.2023

Floater

Seniors Home Away From Home
04.2016 - 09.2017

Janitor

Amazing grace cleaning services
11.2015 - 04.2016

Teacher

Childcare network
05.2015 - 08.2015

Customer Service Representative

Hastings
11.2013 - 08.2014

DeVry University

Bachelor's degree from Software Development

DeVry University

Associate of Applied Science from Information Technology & Networking
Taylor Winston