Maryonn Galaviz
Dodge City
Summary
Motivated and customer-focused professional with experience in wireless sales, customer service, team support, and administrative operations. Bilingual in English and Spanish with a proven ability to build customer relationships, identify solutions, and exceed expectations. Recognized for strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer experiences. Seeking to leverage leadership and sales expertise in a Solutions Manager role with Cox Communications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solutions Mobile Specialist
Cox Communications
Garden City, KS
09.2023 - Current
- Assist customers with wireless products, services, plans, and device solutions.
- Deliver exceptional customer service while building strong customer relationships.
- Identify customer needs and recommend products and services that provide value.
- Troubleshoot account and device issues to ensure customer satisfaction.
- Consistently support sales goals through product knowledge and consultative selling.
- Provide bilingual support in English and Spanish, improving communication and customer experience.
- Collaborate with team members to achieve store objectives and maintain high service standards.
- Delivered exceptional customer service by addressing mobile inquiries and resolving issues in a timely manner.
Childcare Provider
Private Childcare Provider
10.2021 - 08.2022
- Provided full-time care for two children in a safe and nurturing environment.
- Developed educational activities and taught basic Spanish language skills.
- Maintained strong communication with parents regarding daily activities and progress.
- Developed age-appropriate educational activities to enhance learning experiences.
Salon Assistant
Princess's Salon
07.2017 - 05.2019
- Assisted with daily salon operations and customer service.
- Scheduled appointments and maintained a welcoming environment for clients.
- Supported salon staff with administrative and organizational tasks.
- Learned new techniques and trends in hair and beauty to support service offerings.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Education
Cosmetology Certificate -
Dodge City Community College
High School Diploma - undefined
Presidio High School
Skills
- Leadership & Team Development
- Customer Experience Management
- Wireless & Mobile Solutions
- Sales & Consultative Selling
- Conflict Resolution
- Relationship Building
- Bilingual (English & Spanish)
- Problem Solving
- Communication Skills
- Time Management
- Administrative Support
- Creative solutions
Accomplishments
Directors Club at Cox Communications
Certification
CPR Certified
Languages
English
Spanish
Timeline
Solutions Mobile Specialist
Cox Communications
09.2023 - Current
Childcare Provider
Private Childcare Provider
10.2021 - 08.2022
Salon Assistant
Princess's Salon
07.2017 - 05.2019
High School Diploma - undefined
Presidio High School
Cosmetology Certificate -
Dodge City Community College