Allison Murphy
Little Elm,TX
Summary
Dedicated, influential leader, driven to succeed with 20 years of Automotive Fixed Operations experience including 16 years of high-line OEM in dealer advising. By leveraging strong analytical stills and industry knowledge, I demonstrate a record of progressive growth and continuous performance improvement in operations, training and parts and service sales. Recognized for building and empowering high-performing teams to meet and exceed regional objectives by implementing solution-based processes tailored to diverse and dynamic environments.
Overview
7
7
years of professional experience
Work History
FORD MOBILE SERVICE SOLUTIONS SPECIALIST
MSX International
Southfield, MI
07.2022 - 10.2024
- Facilitated in-person meetings to assess and identify effective and efficient strategies to execute a successful mobile service department tailored to the requirements and expectations of dealer staff, including dealer principals, general managers, fixed operations directors, service directors, coordinators, and technicians, to achieve objectives and enhance the consumer experience.
- Crafted strategies and processes to effectively train key personnel to proactively perform mobile service duties, and utilize resources to capitalize on when executing critical steps of the mobile service program.
- This included actively training with technicians and admin staff, hands-on identifying qualified needs for eligible consumers, allocating parts, performing proper multi-point inspections, active walkarounds to upsell, transacting payments, and following up for client satisfaction.
- Performed a 2-day comprehensive, hands-on launch training for dealer personnel on-site, responsible for managing and performing mobile service duties.
- This included actively learning how to perform proper procedures to complete mobile services and operational functionalities of various mobile service units.
- Routinely visited an average of 30 to 35 dealers monthly, prioritized by performance ranking, to assess current performance and create solution-based action plans to improve the percentage of total Repair Order penetration, dollars per Repair Order, Repair Orders per van per day, and ROI in dollars.
- Documented all dealer interactions, feedback, and the effectiveness of proposed solutions, contributing to the continuous improvement of personnel and processes.
- Proudly maintained a consistent success rate of performance improvement with assigned dealers, regardless of their location and demographics, within a 3-month period.
SERVICE ADVISOR
BMW of Clearlake
Friendswood, TX
03.2022 - 07.2022
- Established professional, positive relationships with clients to maintain a healthy Customer Satisfaction Index with honesty, patience, and respect by explaining complex repair concepts in an easy-to-understand manner.
- Managed scheduled appointments and walk-ins to address client inquiries and concerns by providing expert advice on manufacturer-recommended maintenance based on active vehicle walkarounds and vehicle history during the time of write-up.
- Proactively collaborated with technicians to ensure high-quality work was performed and accurately documented.
- Provided timely and professional status updates of repairs, repair estimates, and multi-point inspection results for additional services recommended by the technician.
- Maintained records of all customer interactions and transactions.
SERVICE ADVISOR
Momentum Volkswagen
Houston, TX
08.2019 - 02.2022
- Prepared and managed 8-10 scheduled appointments daily, in addition to walk-ins, by actively listening to client concerns/issues, clarifying symptoms, and verifying coverage type by referencing online resources.
- Maintained exceptional organization and multitasked in a consistently fast-paced environment.
- Troubleshot client issues or concerns before escalating them to management.
- Possessed extensive knowledge to educate clients on proper maintenance, and advised on solutions for repair needs.
- Prioritized and provided simplified explanations of complex concepts for clients to comprehend the cause and effect of required repairs.
- Collaborated with a team of technicians to improve efficiency and streamline processes by delegating repair orders based on skill level to ensure comebacks are kept to a minimum, and optimal client satisfaction is met.
OUTSIDE SALES REPRESENTATIVE
Kent Automotive
Houston, TX
06.2017 - 09.2019
- Maintained and managed a territory of key accounts to successfully drive revenue and exceed chemical and shop supply sales targets for dealerships and collision repair centers.
- Conducted monthly site visits to assess needs, resolve issues or concerns, demonstrate products, and recommend strategic solutions for customer requirements.
- Maintained open communication with leadership to facilitate business development.
- Obtained sales leads through networking groups, referral partners, and face-to-face sessions with potential customers.
- Submitted, monitored, and stocked, all orders are verified for accuracy and to ensure client satisfaction.
- Presented, developed, and implemented strategic sales plans to effectively sell products and increase revenue.
Education
High School Diploma -
Concordia Lutheran High School
Tomball05-2004
Some College (No Degree) - Fundamental Basics
Lone Star College
Houston, TXSkills
- Interpersonal communication
- Leadership
- Strategic analysis
- Solution-based processes
- Client goal achievement
- Cross-functional collaboration
- Troubleshooting
- Process improvement
- Team Development
- Organized Multi-Tasker
References
References available upon request.
Timeline
FORD MOBILE SERVICE SOLUTIONS SPECIALIST
MSX International
07.2022 - 10.2024
SERVICE ADVISOR
BMW of Clearlake
03.2022 - 07.2022
SERVICE ADVISOR
Momentum Volkswagen
08.2019 - 02.2022
OUTSIDE SALES REPRESENTATIVE
Kent Automotive
06.2017 - 09.2019
High School Diploma -
Concordia Lutheran High School
Some College (No Degree) - Fundamental Basics
Lone Star College