Valerie Aguirre
El Paso,TX
Summary
Dynamic professional with a proven track record at Viva Ford, excelling in customer service and team leadership. Enhanced service processes and reduced turnaround times through effective problem-solving and accurate recordkeeping. Adept at relationship building and client advocacy, consistently achieving high customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Ford Mobile Service Coordinator
Viva Ford
04.2022 - Current
- Assisted in coordinating service schedules to enhance customer satisfaction.
- Supported team in tracking service requests and managing client communications.
- Organized service documentation to ensure compliance with company standards.
- Collaborated with cross-functional teams to streamline service processes.
Make Ready Manager
Viva Ford
04.2021 - 04.2022
- Coordinated make-ready processes to ensure timely unit availability for new residents.
- Oversaw quality control inspections, identifying and resolving maintenance issues efficiently.
- Implemented workflow improvements that enhanced turnaround time for unit preparation.
Instant Return Agent
Hertz
05.2019 - 09.2021
- Managed customer interactions to ensure seamless vehicle returns and exceptional service experiences.
- Streamlined return processes, enhancing efficiency and reducing turnaround time for vehicle inspections.
- Trained new staff on best practices for vehicle handling and customer service protocols.
Education
High School Diploma -
El Dorado High School
El Paso, TXSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Detail orientation
- Ongoing client support
- Problem-solving
- Multitasking Abilities
- Relationship building
- Customer service
- Teamwork
- Professionalism
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Ford Mobile Service Coordinator
Viva Ford
04.2022 - Current
Make Ready Manager
Viva Ford
04.2021 - 04.2022
Instant Return Agent
Hertz
05.2019 - 09.2021
High School Diploma -
El Dorado High School