Maryori Escalera
Yukon,OK
Summary
Accomplished Patient Service Representative with a proven track record at Integris, excelling in HIPAA compliance and insurance verification. Renowned for resolving customer disputes with empathy, enhancing patient trust and loyalty. Fluent in Spanish, combines critical thinking with a friendly attitude to deliver superior customer service and maintain meticulous records.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Integris
Yukon, OK
04.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Customer Service Representative
Oklahoma Turnpike Authority
Oklahoma City, OK
02.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Western Heights High School
Oklahoma City, OKNo Degree - CCMA
Francis Tuttle Technology Center - Reno
Oklahoma City, OKSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Conflict Resolution
- Reliable and Trustworthy
- Friendly, Positive Attitude
- Fluent in Spanish
- Active Listening
- Computer Skills
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Integris
04.2023 - Current
Customer Service Representative
Oklahoma Turnpike Authority
02.2020 - 01.2023
High School Diploma -
Western Heights High School
No Degree - CCMA
Francis Tuttle Technology Center - Reno