Open To Work
Maryori Alicia Ramos
FL
Work Preference
Summary
Dedicated phlebotomist skilled in blood collection techniques, data entry accuracy, and patient assistance. Committed to enhancing customer satisfaction and resolving inquiries efficiently.
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomist
Grifols Biomat Plasma Center
Jacksonville, NC
02.2025 - 12.2025
- Collected blood samples from patients using appropriate techniques and equipment.
- Prepared and labeled specimens for laboratory analysis following established procedures.
- Maintained cleanliness and organization of phlebotomy work area and supplies
- Assisted patients in understanding the procedure to reduce anxiety and discomfort.
- Verified patient information prior to specimen collection.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Call Center Agent
Balto Health Services
Biloxi, MS
06.2024 - 11.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Applied Science -
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Team development
- Problem-solving skills
- Resolving issues
- Fluent in Multiple Languages
- Blood collection techniques
- Data entry accuracy
Certification
- Basic Life Support (BLS) Certification, American Heart Association
- National Certified Phlebotomy Technician (NCPT), National Center for Competency Testing (NCCT)
Languages
- English
- Spanish
Timeline
Phlebotomist
Grifols Biomat Plasma Center
02.2025 - 12.2025
Call Center Agent
Balto Health Services
06.2024 - 11.2024
Associate of Applied Science -
Mississippi Gulf Coast Community College