MARYROSE BRENNER

Hamilton

Summary

Detail-oriented medical office professional with over 3 years of experience supporting high-volume healthcare practices, including cardiology and gastroenterology specialties. Proven expertise in patient registration, scheduling, insurance verification, and EMR management (Epic, Athena, MicroMD). Highly skilled in Microsoft Word and Excel, with a strong reputation for accuracy, organization, and exceptional patient service in fast-paced clinical environments.

Overview

years of professional experience

Work History

Medical Office Specialist / Medical Receptionist

Mercy Health Heart Institute

01.2023 - Current

Processed 50+ patients daily for check-in/check-out, registration, scheduling, and phone triage in a fast-paced cardiology practice
Verified insurance eligibility and patient demographics with 99% accuracy, ensuring compliance with Medicare and state/federal regulations
Collected copays and outstanding balances, managed daily cash transactions, and reduced billing discrepancies
Managed patient pre-registration and appointment scheduling to improve visit readiness and minimize wait times
Coordinated patient flow with physicians, nurses, and clinical staff to support efficient, on-time appointments
Managed multiple Epic EMR work queues, appointment reminders, and patient communications
Balanced cash drawer and petty cash daily and completed end-of-day deposits with zero discrepancies
Maintained front office operations, inventory, and a professional, patient-focused environment

Medical Receptionist

Southwest Ohio Gastroenterology

02.2023 - 12.2024

Served as primary front-desk contact in a high-volume gastroenterology practice
Scheduled and coordinated patient appointments weeks and months in advance
Organized, scanned, and verified medical records using Athena and MicroMD
Assisted with insurance verification, pre-certifications, and billing workflows
Managed patient calls, emails, and provider communications with professionalism
Processed deceased patient records in compliance with HIPAA and office protocols
Created and managed employee timesheets and administrative documentation
Supported efficient office workflow and daily clinical operations

Education

High School Diploma - Athletic Injury Prevention, American Sign Language

Lakota West High School

West Chester, OH

05-2022

Career Diploma - Medical assistant

Penn Foster Career School

Online

Skills

Medical reception and front desk operations
Patient check-in/check-out and registration
Appointment scheduling and phone triage
Insurance verification and pre-certifications
EMR systems: Epic, Athena, MicroMD
Medical records and chart auditing
Medical terminology & HIPAA compliance

Microsoft Word and Excel
Cash handling and end-of-day reconciliation
Multi-line phone systems
Customer service and patient relations
Time management and multitasking
BLS Certified

Volunteer Experience

Volunteer, Clean Up Cincinnati
Volunteer, Flying Pig Marathon Clean-Up
Team Sports Participation (Volleyball & Softball)

Locations

Hamilton, OH
Bethel, OH

Prior Customer Service Experience

Biggby Coffee, Barista
Skyline Chili, Inc., Team Member
Dairy Queen, Service Member

Timeline