Mary DuBridge
Wayland,MI
Summary
Highly-motivated and compassionate employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Peckham Business services
01.2023 - Current
- Obtained certification for providing general information at the National Passport Information Center.
- Successfully managed high call volumes during peak season
- Instituted and oversaw a successful GI Help desk, Authetications, and Vital Records department at Sparks/Grand Rapids location
- Consistently achieved an above average QA score
- Consistently met or exceeded schedule requirements
- Provided support to team members in completing tasks and handling calls
- Generated and distributed AUX/TaHT reports to teams
- Assisted supervisors with their daily tasks and responsibilities
- Assisted new hires in effectively transitioning and acclimating to their daily responsibilities
- Assisted in the professional development of CSRs by evaluating and providing coaching for better customer support
Perrigo inc.
09.2022 - 01.2023
- Ensured accurate and efficient pill filling in 180 lb drums
- Implemented labeling system for drums.
- Proficiently handled and transferred drums to designated storage area.
Burnips Marathon
10.2020 - 09.2022
- Maintained cash register accuracy and balanced registers at the end of each shift.
- Maintained cleanliness and sanitation standards in assigned areas
- Managed propane tank refills effectively.
- Streamlined daily operations to maximize efficiency.
Bluestem Brands
11.2016 - 05.2018
- Achieved high customer satisfaction ratings through remote customer service support
- Achieved excellence in managing high volume of incoming phone calls
- Managed customer inquiries, offering guidance on products and facilitating order processing.
- Successfully handled customer escalations
- Streamlined order management through clear and concise vendor communication
- Experienced stroke in January 2018 and subsequently began long term disability in May of the same year.
Fleet Farm
09.2016 - 11.2016
- Delivered top-notch customer service alongside maintaining accurate cash handling
- Ensured proper stocking of pop coolers, maintained shelves' presentation, welcomed customers upon arrival/departure while offering product guidance.
Education
GED -
Orchard View Adult Education
Skills
- Sales
- Communication
- Conversational sales
- Microsoft Word
- Problem Resolution
- Organization and Time Management
- Self-Directed
- Training & Development
Certificates Licenses
- Lift truck masters
- MC Sports
- ADD insurance
- Assurant Group
Activities
- Member of the Young Leaders Association Kalamazoo Diocese
- Employee of the month, Assurant Group
- Employee Activity Committee at Assurant Group
- Volunteered for United Ways "Day Of Caring"
- Obtained several modes of recognition at AAA both for call Quality and problem Solving/Customer care
Affiliations
- Gardening
- Off-Roading
- Camping
- Crafts
- Cooking
- Movies and Music
Accomplishments
- I have been in a TSR role since December 2023.
- I was the first CSR to assist with General information Help Desk/Authentications/Vital Records at NPIC Grand Rapids.
References
References available upon request.
Timeline
Peckham Business services
01.2023 - Current
Perrigo inc.
09.2022 - 01.2023
Burnips Marathon
10.2020 - 09.2022
Bluestem Brands
11.2016 - 05.2018
Fleet Farm
09.2016 - 11.2016
GED -
Orchard View Adult Education