Mary S. Joyce

• Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
• Streamlined booking processes for improved time management and cost savings.
• Negotiated with vendors to secure best deals on flights, accommodations, and transportation.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined reimbursements for clients.
• Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
• Arranged travel accommodations for medical professionals, executives, and special needs clients.
• Maintained operational proficiency in coordinating both international and domestic travel. Utilized multiple booking platforms.
• Ensured adherence to Service Level Agreements with multiple accounts within the Pharmaceutical Industry
• Managed complex international travel arrangements for senior executives, ensuring seamless itineraries and minimal disruption to schedules.

• Ensured security and accompanied high value shipments for the United States Department of State and the Federal Reserve Bank.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Temporary contracted position.

• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Mentored junior consultants, fostering professional growth and building strong team dynamics.

• Managed collection of Covid-19 Samples for all Major League sports teams for the Upper Midwest. Booked travel to receiving test laboratories based upon weather conditions, laboratory capacity and urgency of test time.
• Booked travel for myself and others utilizing multiple booking platforms.

• Kept staff passports, visa information and other paperwork current and organized for easy access and use.
• Coordinated ground transportation, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
• Continuously strengthened relationships with international partners through effective communication and active listening.

Managed Virgin Atlantic Airways Passenger Clubhouse at JFK/ Coordinated flights and accomodations for First/Upper Class Passengers. Trained junior employees.

Handled all VIP passengers arriving to or departing from JFK International Airport on the night shift. Worked with Immigration and Customs agents for both passenger and cargo clearance.