Maryse Nieves
Warrenton,VA
Summary
Versatile professional adept at optimizing administrative processes and enhancing team collaboration. Strong interpersonal and analytical skills facilitate effective client communication and problem resolution. Experience in developing streamlined workflows and training staff to improve service delivery and operational performance.
Overview
9
9
years of professional experience
Work History
Office Administrator
Family Law & Mediation Center
Fairfax, Virginia
09.2025 - Current
- Coordinated legal consultation calendars and appointment flow, optimizing attorney availability.
- Maintained accurate client records and confidential documentation within secure systems.
- Prepared case files and organized legal materials to support attorney review.
- Communicated case updates and appointment reminders to clients in a timely manner and managed daily administrative operations of the office
- Developed and implemented office procedures that streamlined administrative tasks and improved workflows.
- Interacted professionally with customers and personnel, providing timely responses to inquiries via phone and email.
Area Director
AuPair Care
, Northern Virginia
05.2023 - Current
- Directed regional operations to enhance program quality and participant satisfaction.
- Managed recruitment strategies to attract qualified au pairs and host families.
- Oversaw training programs for staff on policies and best practices in childcare.
- Established partnerships with local agencies, enhancing community engagement and support for programs.
- Created and implemented marketing initiatives that effectively promoted cultural exchange opportunities.
- Conduct an in-home interview with each prospective family and an orientation upon the arrival of a new au pair
- Ensured compliance with Department of Justice requirements and guidelines, completing all duties in a timely manner.
Executive Assistant
The Crone Esquivel Group LLC
Washington, DC
05.2021 - 02.2023
- Excellent communication skills, including ability to write clearly and effectively, exert influence on senior leadership, communicating effectively with people at all staff levels (both internal and external).
- Strong interpersonal, managerial, and leadership capabilities, including the ability to effectively communicate with clients on behalf of the principals
- Collaborated with company owners to align support with their strategic initiatives.
- Develop solutions and accomplish shared objectives on behalf of the executive leadership team. Manage all travel and schedule.
- Maintain an efficient office environment to build company culture.
- Maintained appointment schedules while training staff on effective strategies for managing difficult customers and challenging situations.
- Ability to handle billing, correspondence, appeals and general accounts receivable issues with insurance.
- Enhanced productivity levels by optimizing workflow processes. regarding the sensitivity and safeguarding of confidential client information.
Executive Director
DEX Imaging, Inc.
, Northern Virginia
05.2019 - 12.2019
- Directed assignments and managed performance to meet organizational goals.
- Perform a comprehensive range of direct executive office support for designated Senior Executive(s) and other members of the senior leadership team.
- Scheduled appointments by assessing meeting priorities and ensuring protocol compliance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored 7-member team in applying effective techniques to deliver top-notch customer service.
- Worked with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Approved necessary office products to maintain supply availability for operations.
Executive Manager
DCA Imaging Systems
Lanham, MD
09.2017 - 03.2019
- Collaborated with executive team to develop referral-based growth strategies, enhancing overall business development efforts.
- Managed cross-functional teams to ensure seamless project execution and collaboration.
- Developed operational strategies to enhance efficiency and productivity across teams.
- Implemented best practices for resource allocation and workflow optimization.
- Conducted training sessions to enhance staff performance and deepen operational knowledge.
- Handle client reviews on a quarterly basis to include all billing, service, and any issues with accounts to ensure a white glove customer service experience.
- Prepare proposals, conduct walk-throughs, and answer any/all correspondence with clients.
Education
BS - Criminal Justice
Virginia Tech Blacksburg
Blacksburg, VASkills
- Google Docs, Google Sheets, Excel, Word, PowerPoint, ADP, Calendly, Zoom, Financial reporting, Chrome, Gusto,
- ADP
- Calendly
- ADP
- Zoom
- Financial reporting
- Chrome
- Gusto
Accomplishments
- President's Club for exceptional work ethic 2017 and 2018 and Volunteer of the Year Award 2020
Affiliations
Dulles Regional Chamber of Commerce 2015 to current committee member, Nexco B2B networking group and Million Cup Member Networking Group.
Timeline
Office Administrator
Family Law & Mediation Center
09.2025 - Current
Area Director
AuPair Care
05.2023 - Current
Executive Assistant
The Crone Esquivel Group LLC
05.2021 - 02.2023
Executive Director
DEX Imaging, Inc.
05.2019 - 12.2019
Executive Manager
DCA Imaging Systems
09.2017 - 03.2019
BS - Criminal Justice
Virginia Tech Blacksburg