Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marysia Massey

Jacksonville ,FL

Summary

Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experiences. Assists team members with expediting orders to facilitate smooth, accurate and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines.

While working food assembly I checked inventory of product and reported back to my team what was needed, I also worked to package and assemble food properly and in a timely manner. For cleaning I broke down warmers for food as well as ice cream machines for daily cleaning and properly reassembled mechanisms.

Overview

1
1
years of professional experience

Work History

Drive-Thru Cashier

PDQ Restaurant
Jacksonville , FL
12.2021 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Balanced cash drawer at beginning and close of shift.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Performed cash, card and check transactions to complete customer purchases.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Made drinks and shakes in minimal amount of time in order to assist customers in a quick and timely manner.


Assembly Line Worker

PDQ Restaurant
Jacksonville , FL
12.2021 - Current
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Broke down and reassembled machinery


Bagger

Publix
Jacksonville , FL
01.2021 - 07.2022
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Assisted with maintaining clean and organized store appearance.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Bagged customer purchases while paying mind to industry best practices.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Supported team members and management by going above and beyond to meet goals.
  • Demonstrated excellent product and store setup knowledge.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Directed customers to appropriate areas in store to assist with locating products.
  • Smoothed check out process by replenishing bag supply and retrieving carts.

Education

Diploma -

River City Science Academy
Jacksonville, FL
06.2022

Skills

  • Customer Relations
  • Reconciling Cash Drawers
  • Sandwich Artistry
  • Safe Food Handling
  • Inventory Stocking
  • Station Preparation
  • Price Identification
  • Customer Transactions
  • Payment Processing
  • Guest Satisfaction
  • Teamwork and Collaboration
  • Sweeping and Mopping
  • Portion Standards
  • Opening and Closing Procedures
  • Food Allergies
  • Waste Removal
  • Efficient Service
  • Food Assembly

Accomplishments

  • Worked as volunteer at school counting money and providing guests with their food and snacks while maintaining great customer service.

Languages

Turkish
Limited Working

Timeline

Drive-Thru Cashier

PDQ Restaurant
12.2021 - Current

Assembly Line Worker

PDQ Restaurant
12.2021 - Current

Bagger

Publix
01.2021 - 07.2022

Diploma -

River City Science Academy

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Marysia Massey