MARYSOL HERNANDEZ
Belle Glade,FL
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute Teacher - Vpk-12
School District Of Palm Beach County
08.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Enforced rules and instructions to maintain discipline.
Account management representative
Xfinity
10.2017 - 05.2023
- Customer service problem-solving and relationship building by communicating effectively with customers
- Exceeding daily sales and promotional goals
- Managing feedback programs to provide direction for company improvement
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
Cashier/Customer Service
TOWNSTAR HOLDINGS LLC
08.2015 - 04.2016
- Resolved customer complaints and maintained a clean and tidy checkout area
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store
- Maintained customer satisfaction with quick and professional handling of product returns
- Worked a flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Runner
Smashburger
04.2015 - 07.2015
- Maintained speed of service for food orders while minimizing errors and complaints
- Delivered correct food items to tables according to order documentation
- Cleared tables immediately after guests left in preparation for the next party
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Trained and mentored newly hired employees to explain process flow and safety procedures
Manager
SUBWAYRestaurants
06.2010 - 03.2015
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
Education
Certification
- Certified in CPR
- Certified Nursing Assistant
- Substitute - VPK Approved
Timeline
Substitute Teacher - Vpk-12
School District Of Palm Beach County
08.2023 - Current
Account management representative
Xfinity
10.2017 - 05.2023
Cashier/Customer Service
TOWNSTAR HOLDINGS LLC
08.2015 - 04.2016
Runner
Smashburger
04.2015 - 07.2015
Manager
SUBWAYRestaurants
06.2010 - 03.2015
- Certified in CPR
- Certified Nursing Assistant
- Substitute - VPK Approved