Marysol Rodriguez
Dallas,Texas
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Overview
6
6
years of professional experience
Work History
Phone Call Lead Qualifier
Vital Storm Marketing
Rockwall, TX
05.2022 - 05.2024
- Collaborated with team members to quickly resolve complex technical problems for clients.
- Contributed to positive customer experiences by promptly addressing concerns related to product quality or performance.
- Provided feedback to production staff regarding quality issues, fostering a collaborative environment focused on continuous improvement.
- Collaborated closely with cross-functional teams to ensure marketing objectives were met through cohesive ad campaigns.
Small Business Owner
Dallas Balloon Baddie
DALLAS, Texas
03.2018 - 05.2022
- Oversaw company finances with well-organized accounting system and strong financial controls for meeting budget targets
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Adapted business operations for changing demands based on knowledge of industry and market trends
- Maintained high customer satisfaction ratings by training employees to go above-and-beyond with service.
Front Desk Receptionist
The Law Offices of Barbare and Associates
Dallas, TX
12.2020 - 06.2021
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
- Organized pick-up and delivery of outgoing mail
- Protected confidential guest and business information
- Kept office appearance and front desk clean and orderly
- Collected payments for services and updated accounts to reflect new balances
- Greeted people upon arrival and provided directions to specific destinations
- Supported customers with prompt answers and personalized support
- Operated telephone switchboard, providing information, taking messages and scheduling appointments
- Took on additional administrative tasks and clerical support.
Education
High School Diploma -
Woodrow Wilson High School
Dallas, Texas05.2013
Skills
- Performance improvement
- Employee development
- Regulatory compliance
- Written communication
- Cultural awareness
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Phone Call Lead Qualifier
Vital Storm Marketing
05.2022 - 05.2024
Front Desk Receptionist
The Law Offices of Barbare and Associates
12.2020 - 06.2021
Small Business Owner
Dallas Balloon Baddie
03.2018 - 05.2022
High School Diploma -
Woodrow Wilson High School