Maryssa Wade

• I work day to day with the sales team to make sure that their orders and prints are correct for the customers homes.

• Once the drawing is what the builder and sales team are wanting I send the plans and order to the builder so they can go o er it with the client.

• Working with engineering to make sure that they have the homes drawn correctly to what the order is stating.

• Change orders

• Serial numbering the homes for them to go online the production line.

• Answering phones and helping customers at the front desk.

• I handle the mail and packages coming in and going out.

• I handle all office expenses with ordering and trying to maintain the yearly goal.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised guests at front counter, answering questions regarding products.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Engaged in consistent and meaningful development conversations.
• Expected and enabled your team to stay up-to-date on major promotions, brand launches and events.
• Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
• Anticipated staffing needs, talent plan and recruitment.
• Established culture of accountability through clear expectations and performance management.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive product and service improvements.
• Educated staff on organizational mission and goals to help employees achieve success.

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Coached employees through day-to-day work and complex problems.

• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Trained team members in successful strategies to meet operational and sales.
• Made sure freight got put out in a timely manner.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.