Maryuri Fernandez
Lehigh Acres,FL
Summary
Skilled Customer Returns Processor with vast experience in managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Returns
Amazon
06.2023 - 08.2023
- Performed inventory of product on returns carts.
- Inspected returned products for damages.
- Determined return stock for account credit or non-credit.
- Entered return codes and information into computer system.
Crew Member
McDonalds
04.2021 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Childcare Volunteer
Harns Marsh Elementary
05.2019 - 08.2019
- Supervised children of various ages on playground and field trips.
- Complied with strict safety and organizational regulations, policies and procedures.
- Set up playroom and childcare areas for safety and cleanliness.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote a good time and to be active.
Education
Associate of Arts - Finance
Florida SouthWestern State College
Fort Myers, FL04.2025
High School Diploma -
East Lee County High School
Lehigh Acres, FL05.2022
Skills
- Customer Satisfaction
- Company Guidelines
- Warehouse Procedures
- Managing Returns
- Sales Expertise
- Cash Handling
Certification
- Certified in Basic Life Support, issued by American Heart Association - 3/16/2022
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Returns
Amazon
06.2023 - 08.2023
Crew Member
McDonalds
04.2021 - 01.2022
Childcare Volunteer
Harns Marsh Elementary
05.2019 - 08.2019
Associate of Arts - Finance
Florida SouthWestern State College
High School Diploma -
East Lee County High School