Summary
Overview
Work History
Education
Skills
Timeline
Generic
Monica Gilbert

Monica Gilbert

Radcliff,KY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Returns

Amazon
01.2023 - Current
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in Software inventory tracking system.
  • Adhered to company safety guidelines to minimize warehouse accidents.

Delivery Driver

Uber Eats
02.2020 - 02.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Barista

Dunkin' Donuts
11.2018 - 12.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Environmental Services Associate

TPU
06.2011 - 01.2016
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

Education

Diploma -

Heritage High School
Conyers, GA
06.1997

Skills

  • Refunds Exchanges and Adjustments
  • Returns Policies
  • Warehouse Procedures
  • Customer Order Fulfillment
  • Processing Item Returns
  • Handling Materials

Timeline

Customer Returns

Amazon
01.2023 - Current

Delivery Driver

Uber Eats
02.2020 - 02.2022

Barista

Dunkin' Donuts
11.2018 - 12.2019

Environmental Services Associate

TPU
06.2011 - 01.2016

Diploma -

Heritage High School
Monica Gilbert